Clinical Social Work Supervisor II - Behavioral Health Quality Assurance Coordinator (N344)

Heluna Health•Los Angeles, CA

19d•Hybrid

About The Position

The Los Angeles County Department of Homeless Services and Housing (HSH) consolidates our countywide response to homelessness. The driving force behind HSH is increasing accountability and transparency, improving care for people experiencing or at risk of homelessness, and streamlining collaboration with partners including services providers, the County’s 88 cities, and unincorporated areas to deliver high-quality, life-saving care. Staff schedules are based on business need and may include the option of a hybrid work schedule where employees work remotely and from the office. The HSH Behavioral Health (BH) Quality Assurance Coordinator (QAC) under the direction of the HSH Social Work Chief will lead efforts to ensure the practice of high-quality, evidence-based behavioral health programming across HSH and design/implement/evaluation continuous quality improvement (CQI) initiatives to ensure that key performance metrics for the HSH BH program are met. The HSH BH QAC will engage with HSH DHS employees and contracted staff in various HSH programs, including the street-based outreach and engagement teams, the mobile clinics, the interim housing teams, the permanent supportive housing teams, the enriched residential care teams, and the STAR clinic. This role will include research and implementation of best practices within behavioral programs for front-line and contracted staff. The BH Quality Assurance Coordinator will help lead efforts to design, test and implement BH-focused interventions that are trauma-informed, patient-centered, and support client resilience and functional recovery. The BH Quality Assurance Coordinator will help train staff in how to deliver these best practice interventions and then oversee the evaluation of these interventions to ensure quality.

Requirements

A Master's Degree in Social Work from a graduate school accredited by the Council on Social Work Education followed by four years of clinical social work experience, including at least one year providing professional clinical social work services to pa-tients and families in a hospital, clinic or community-based health care setting.
An active and valid license as a Licensed Clinical Social Worker issued by the California Board of Behavioral Sciences.
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Successful - clearance of the Live Scan and the Health Clearance process with the County of Los Angeles.
Excellent interpersonal and customer service skills.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Proficient with Microsoft Office Suite or related software

Responsibilities

Identify best practices for HSH programming to Persons Experiencing Homelessness (PEH) with behavioral health issues
Develop policies and protocols to enact best practices among staff deliver-ing behavioral health interventions to PEH
Develop training and work force development standards for staff delivering BH services to PEH and participate in training efforts among HSH staff
Assist in the development of key performance indicators for BH services
Develop and implement data collection and analytic plans to determine if KPIs are being achieved
Use data to inform continuous quality improvement initiatives to enhance process and outcomes metrics in the BH program
Assist in development of strategies and trainings to address gaps in per-formance and improve services.
Keep updated and informed on internal and external policies, evidence-based practices, and requirements and regulations that impact delivery of high quality- behavioral health services to PEH.
Advise BH staff regarding program, procedural, and legislative changes, the availability and effectiveness of community resources, and publications and re-search in the field.
Work closely with internal and external key stakeholders (e.g. other county agencies, DHS behavioral health leaders, HSH medical teams, community partners) to ensure an integrated and mutually beneficial BH program
Confer and consult with these stakeholders and other departments to max-imize delivery of high quality BH services to patients and clients.
Assist with developing systematic solutions to challenges identified by front line staff and other key stakeholders.
Participate in team huddles, case conferences, and multidisciplinary team meetings, as needed.
Participate in performance/quality improvement (PI/QI) activities.
Share knowledge and effective practices with HSH staff