Clinical Solutions Specialist

DrFirst Inc.

3d • $80,000 - $120,000 • Remote

About The Position

We are looking for a curious, tech-savvy clinician who wants to do something different with their career. This is a versatile, cross-functional role for someone with a clinical background who is drawn to the business and technology side of healthcare. You will work across customer success, business development, and product, helping us grow our customer base, deepen existing relationships, and shape the products we bring to market.
Your clinical experience becomes the foundation for everything: understanding what customers need, demonstrating how our platform solves real clinical problems, and translating frontline insights into product and business decisions. This role was designed for a nurse or clinician who is comfortable with technology, fascinated by AI, and eager to build skills in business development, customer engagement, and product strategy.

Requirements

• Bachelor's degree in Nursing (BSN), or equivalent clinical or healthcare degree
• Hands-on patient care experience in a hospital, health system, or post-acute care setting
• Genuine interest in technology, healthcare IT, and the business side of healthcare
• Active and regular use of AI tools (ChatGPT, Claude, Copilot, or similar) as part of your daily workflow
• Strong communicator who can engage clinical end-users, department heads, and executives with equal ease
• Self-starter who thrives with autonomy in a small, fast-moving team

Nice To Haves

• Active clinical license (RN, NP, or equivalent)
• Experience with EHR systems such as Epic, Cerner, or MEDITECH
• Exposure to clinical informatics, nursing informatics, or health IT project work
• Familiarity with SaaS products, CRM tools (Salesforce, HubSpot), or customer success platforms
• Experience in a customer-facing, sales, or business development role, even informally
• Understanding of clinical communication workflows: secure messaging, on-call management, care coordination, patient handoffs
• MSN, informatics certification, or coursework in healthcare administration or business

Responsibilities

• Customer Engagement and Growth
• Build and maintain trusted relationships with healthcare customers as a clinical peer who understands their workflows, challenges, and goals
• Conduct product demonstrations, clinical workflow reviews, and business conversations with prospective and existing customers
• Identify opportunities to expand how current customers use Backline, including new departments, additional features, and upgraded plans
• Support renewals and customer health by proactively engaging accounts, understanding satisfaction drivers, and addressing concerns before they become churn risks
• Gather and synthesize customer feedback to inform how we sell, market, and improve the platform
• Business Development and New Customer Acquisition
• Help generate and qualify new business opportunities through outreach, referrals, conference engagement, and digital channels
• Lead or support clinical sales conversations where your nursing background provides instant credibility with prospects
• Research target markets including hospitals, health systems, home health, hospice, and ASCs, and help develop messaging that resonates with clinical buyers
• Collaborate with Marketing on content, webinars, and campaigns that speak authentically to clinical audiences
• Track opportunities in Salesforce CRM and contribute to pipeline development and reporting
• Product and Clinical Intelligence
• Serve as the clinical lens on the product team, helping evaluate feature requests, prioritize roadmap items, and validate that what we build solves real problems
• Translate clinical workflows and pain points into product requirements that engineering can act on
• Participate in product testing, beta programs, and early adopter engagements to ensure new features work in real-world clinical settings
• Help develop clinical use cases, ROI narratives, and success stories that demonstrate Backline's value in language healthcare leaders understand
• AI-Powered Productivity
• Use AI tools daily to enhance your work across research, writing, analysis, customer preparation, outreach personalization, and workflow automation
• Identify opportunities where AI can improve how the team works, from support efficiency to sales enablement to customer onboarding
• Stay current on AI developments in healthcare and business productivity, bringing new ideas and tools to the team
• Contribute to how we position AI capabilities within our product to clinical audiences, drawing on your firsthand experience as both a clinician and an AI user

Benefits

• Competitive compensation, with a base salary of $80,000 - $120,000 (Exact compensation may vary based on skills and experience)
• Eligible for Discretionary Performance-based Bonus Program
• Medical, dental, and vision insurance
• 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
• HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year
• 100% company paid short and long-term disability, AD&D, and group life insurance
• Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days
• Employee Assistance Program
• Continuing Education funds up to $1500 annually for eligible programs after 1 year of service
• Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees