Clinical Supervisor - Outpatient

Surgery Partners, Inc•Altoona, WI

About The Position

The Clinical Supervisor – Outpatient provides direct leadership and operational management for the outpatient operating room staff, catheterization lab team, and procedural staff, ensuring safe, efficient, and high-quality patient care through the consistent daily execution of established departmental standards and processes. The Clinical Supervisor serves as the first line of leadership for departmental operations, including quality and patient safety, staffing and workforce management, and operational flow. The Clinical Supervisor is accountable for supervision of Charges and departmental staff, supporting staff performance, addressing issues in real time, and ensuring compliance with established policies and procedures. This position executes and operationalizes departmental goals and initiatives and partners closely with the Surgical Services Manager on complex operational, workforce, or physician related matters requiring escalation beyond routine operational scope.

Requirements

Medical terminology
Electronic Medical Records (EMR) systems
Quality assurance and accreditation standards
Intermediate computer proficiency
Carry out customer service standards
Capacity to work independently and as part of a multidisciplinary team
Prioritize tasks effectively through managing workload based on urgency and importance
Continuously learn and improve through staying up to date on job specific trends, policies and new technologies
Demonstrated knowledge of outpatient surgical and procedural services, including operating room workflow, catheterization laboratory procedures, and patient care processes across pre-procedure, intra-procedure, and recovery phases
Successfully demonstrate organization-wide performance review competencies
Take ownership of outcomes, both successes and challenges, and model responsibility
Set clear expectations and provide regular feedback to ensure team alignment with goals
Recognize and address skill gaps within the team
Understanding of healthcare regulations and accreditation requirements including TJC, CMS, OSHA, HIPAA
Quality work including attention to detail and accuracy
Lead and motivate employees through organizational changes, process improvement, and new initiatives
Provide day-to-day coaching to improve employee performance and engagement
Strong verbal, written, and interpersonal communication skills across all levels at the organization
Continuously learn and improve through staying up to date on job specific trends, policies and new technologies
Identify opportunities for process improvement and implement creative solutions
Address staff concerns, resolve disputes, and promote a positive work environment
Investigate and respond to employee relations or safety issues, escalating as appropriate
Employment laws and regulations and human resources policies and best practices
Ethical judgment and integrity in decision-making
Basic understanding of budgeting, payroll, and cost containment principals in a healthcare environment
Interpret and enforce human resources, compliance, and safety policies and protocols to guide individuals in daily operations
Build collaborative and positive cross-departmental relationships
Balance competing priorities and meet organizational goals in a fast-paced environment
Successfully demonstrate organization-wide performance review competencies
Demonstrates eligibility for employment in the U.S.
Associate Degree in Nursing (ADN) from an accredited nursing program required
Current RN licensure in the State of Wisconsin
BLS certification is required upon hire
Must obtain ACLS and PALS certification within six (6) months of hire
Must possess a cell phone that interfaces with the organization’s secure messaging system

Nice To Haves

Bachelor’s degree in nursing (BSN) from an accredited nursing program preferred

Responsibilities

Utilize the nursing process of assessment, planning, implementation, and evaluation to direct and oversee daily clinical care delivery within assigned areas
Ensure departmental staff compliance with all relevant regulatory requirements, including those set forth by state and federal agencies, as well as accrediting bodies such as The Joint Commission
Actively participate in and collaborate with organizational leaders during root cause analyses and/or high priority reviews, providing frontline insight and implementing corrective actions within the department
Implement process improvements as a result of root cause analyses, high priority reviews, or other quality initiatives
Utilize AORN and other resource materials to implement and operationalize quality and performance improvement programs, instructing staff and ensuring adherence to updated standards
Collaborate with the Infection Preventionist Registered Nurse on compliance with accreditation requirements, patient safety initiatives, and risk mitigation strategies, ensuring daily practice reflects required standards
Manage successful completion of quality audits and communicate results to the Surgical Services Manager, identifying operational barriers and corrective action
Ensure adequate equipment and stock levels in each area to support uninterrupted daily operations
Identify and manage defective equipment in a timely fashion, coordinating repair or replacement within approved processes
Provide operational input and justification for capital and supply needs to the Surgical Services Manager; monitor departmental supply utilization and identify cost-containment opportunities
Complete annual review of unit policies and ensure staff awareness and compliance
Directly manage, supervise, and develop Charges and departmental staff, including assignment of work, oversight of daily performance, and accountability for conduct and outcomes
Ensure adequate communication of pertinent information as it relates to hospital operations to all departmental staff through staff meetings, huddles, one-on-one meetings, and electronic communication
Lead departmental staff meetings, including creation of agendas and follow-up on operational action items
Independently conduct and manage employee performance management processes for direct reports, including annual evaluations, counseling, discipline, feedback, and development planning, escalating significant matters to the Manager as appropriate
Collaborate with the Human Resources Department in conducting interviews and making hiring decisions
Monitor training and education of staff and lead competency validation and professional development efforts to ensure operational readiness
Serve as the primary driver of employee engagement within the department, implementing engagement initiatives and addressing concerns in real time
Support the Charge in overseeing daily operations and workflow and act as back-up Charge in their absence, ensuring continuity of patient care and staffing coverage
Develop and manage daily and weekly staffing schedules within approved FTE and budget parameters; provide input to the Manager regarding staffing needs and operational trends
Manage payroll for staff members on a bi-weekly basis, ensuring accuracy and adherence to approved budgeted hours prior to Manager review and approval
Ensure successful and timely completion of competencies and orientation in collaboration with Preceptors and Employee Education, ensuring accountability for compliance
Perform quality 90-day evaluations on departmental new hires in a timely fashion
Manage the clinical assist and student intern onboarding experience and ongoing performance management
Serve as the primary operational liaison between nursing staff and providers for day-to-day procedural and workflow matters
Coordinate daily care delivery between nursing and medical staff to ensure seamless patient care and optimal outcomes
Address routine conflicts or issues that arise between nursing staff and providers in a timely and effective manner, escalating complex or recurring concerns to the Surgical Services Manager
Participate in quality improvement initiatives with physicians by implementing agreed-upon process changes within daily operations
Serve on committees as designated by the Surgical Services Manager, representing frontline operational perspectives
Participate in the administrator on-call rotation, managing operational issues within scope and escalating organizational-level concerns appropriately
Perform other duties as assigned