Clinical Trainer

Village Care•New York, NY

3d•Remote

About The Position

VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services. Our mission is to promote healing, better health and well-being to the fullest extent possible. Our care is offered through a comprehensive array of community and residential programs, as well as managed care. VillageCare has delivered quality health care services to individuals residing within New York City for over 45 years. Job Summary: The Clinical Trainer will participate in the development and delivery of clinical and non-clinical training programs that enhance employee skills and knowledge. This role will support the overall performance of operations through ongoing training and development designed to drive the efficacy and high-quality performance of each department.

Requirements

Current RN / Social Work License.
At least 1-2 years of experience in training, staff development, or education within a healthcare or managed care environment
Minimum of three (3) years of clinical experience in care management, utilization management, case management, or related field
Exceptional facilitation, presentation, and communication skills
Ability to develop clear, engaging, and effective training materials
Collaborative, flexible, and skilled at managing multiple priorities in a demanding environment
Strong organizational skills and attention to detail
Demonstrated ability to coach, mentor, and motivate adult learners.
Bachelor's degree in nursing or social work

Responsibilities

Participates in the development of training programs and materials tailored to meet the needs of clinical and non-clinical staff
Identifies training audience and coordinates training via outlook invites
Demonstrates exceptional classroom facilitation skills and incorporates adult learning principals into training delivery
Uses facilitator's guide, notes, and other training material as a guide rather than a script
Creates a safe and respectful learning environment where participants feel comfortable participating and sharing their thoughts and concerns
Tailors the delivery of material to meet differing needs, interests, and experience levels among participants; can adjust training accordingly
Guides discussions to stay on topic and ensure that learning objectives are being addressed
Actively involves all participants, using a variety of closed, open, high gain and second level questions, to engage participants
Actively seeks evidence of audience engagement and comprehension and provides coaching in the moment, as necessary
Identifies and addresses any issues among participants that could hinder the learning process
Utilizes conflict resolution skills when necessary to maintain a positive learning environment
Maintains control over the learning environment by managing challenging participants, minimizing distractions, utilizing the handling objections model, and monitoring the pace of the class.
Supports the evaluation of training delivery and outcomes by administering post training surveys
Gathers feedback to evaluate training effectiveness and make improvements
Maintains detailed records of training activities, participant progress, and completion rates
Provides reports to management on the impact of training programs.
Stays updated on the latest trends and best practices in learning and development to enhance future training programs
Continually looks for areas of improvement to support learning outcomes and provides recommendations to improve learning outcomes and/or mitigate potential risks
Participates in special projects as assigned