Closing Advisor

Rocket Companies

41d • $26 - $51

About The Position

As a Closing Advisor, you will be the main point of contact for customers and real estate agents on specific transactions. About the role Interact and correspond with all parties involved in the settlement process The main point of contact for the buyers, sellers, and agents Manage each file from start to finish and make sure each team member is completing their workflow. Ensure that the process stays organized and all contract contingencies are being met Obtain pertinent info from customers/agents for the title department to clear the title Provide strong customer service and title knowledge to deliver a great customer experience, and guide clients and agents through every step of the closing process Answer our main phone line, explain title quotes, title insurance, and the settlement process to current and potential customers Overseeing title and closing for all residential projects/clients in your market Managing assigned tasking for yourself and your support team Verifying title clearance of assigned files prior to closing Working with the support team on title defects, issues, as well as a review of all entity documents for sufficiency. Reviewing closing documents prior to, and after, closing to ensure completeness and accuracy Ensure the file is balanced before sent to the funding Ensure that documents for recording are complete and ready to record before sending them to post-closing. Responsibilities may change at any time Leadership can add to the Responsibilities at any time

Requirements

• 3+ years experience as an Escrow Officer is required
• Must have a strong customer service background
• Strong written and verbal communication skills
• Attention to detail and the ability to be organized in a fast-paced environment.
• A unique combination of organization and attention to detail: The overwhelming seems manageable, you commit to looking for things that are out of place and you get more done in less time
• A Multi-Tasker: You are able to work with high-level multi-tasking skills and prioritize in a fast-paced constantly changing environment. You also have the ability to balance the workload to accommodate the demands of the job and exceed customer expectations
• Excellent communication skills: When communicating, you hit the point from the get-go and deliver your message in a succinct manner
• Tech-savvy: You're comfortable with technology and learn new programs quickly
• A fun, caring, and humble attitude: We all work hard, but it's important to have a good time, look out for each other, and pitch in wherever needed

Nice To Haves

• Qualia, Tableau, Microsoft 365 knowledge is helpful

Responsibilities

• Interact and correspond with all parties involved in the settlement process
• The main point of contact for the buyers, sellers, and agents
• Manage each file from start to finish and make sure each team member is completing their workflow.
• Ensure that the process stays organized and all contract contingencies are being met
• Obtain pertinent info from customers/agents for the title department to clear the title
• Provide strong customer service and title knowledge to deliver a great customer experience, and guide clients and agents through every step of the closing process
• Answer our main phone line, explain title quotes, title insurance, and the settlement process to current and potential customers
• Overseeing title and closing for all residential projects/clients in your market
• Managing assigned tasking for yourself and your support team
• Verifying title clearance of assigned files prior to closing
• Working with the support team on title defects, issues, as well as a review of all entity documents for sufficiency.
• Reviewing closing documents prior to, and after, closing to ensure completeness and accuracy
• Ensure the file is balanced before sent to the funding
• Ensure that documents for recording are complete and ready to record before sending them to post-closing.

Benefits

• Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too!
• We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life.
• We are proud to offer eligible team members perks and health benefits that will help you have peace of mind.
• Simply put: We’ve got your back.
• Check out our full list of Benefits and Perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed