Cloud Operations Engineer I (Second Shift)

Jamf•Minneapolis, MN

4d•Remote

About The Position

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Cloud Operations Engineer I works with the Online Services team to provide installation, monitoring, backup, recovery, and issue resolution for the Linux-based cloud infrastructure used in delivering Jamf technologies. They are responsible for maintaining operation of the environment in accordance with service level agreements and providing support to both staff and customers. This position will require the ability to work M-F from 2:00 pm - 10:00 pm CT This role if offered as remote in Minneapolis, MN or Eau Claire, WI. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in one of these locations.

Requirements

Minimum of 1 year experience in an IT operations environment (Required)
Minimum of 1 year Systems Administration experience, on any platform (Required)
Minimum of 1 year experience working with Linux/Unix command line interfaces, including shell scripting (Required)
General Experience managing priorities and responding effectively to emergent incidents both independently and with a team (Required)
2 year / Associates (Required)
This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen located physically in the U.S., and therefore any employment offer will be contingent upon verification of both of these requirements.
Participation in ongoing security training is mandatory
Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches
Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf

Nice To Haves

4 year / Bachelor's Degree (Preferred)
A combination of relevant experience and education may be considered

Responsibilities

Monitor Linux system, database, and network performance to detect problems early and respond within an SLA
Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA
Monitor software and network security on team managed servers and networks
Configure and maintain server auditing and network monitoring tools
Develop and implement performance tuning steps for application, system, and network configurations
Provide solutions and direction to customer issues via phone or email in a timely and professional manner
Maintain and expand technical documentation of processes and procedures
Participate in a 24x7 on-call rotation
Participate in system administration duties for cloud-based server infrastructure
Perform light programming/scripting tasks in Bash, PHP, and Python
Develop and maintain an advanced level of knowledge of Jamf products
Other duties and special projects as assigned