About the position
At Microsoft’s Operations Service Center we have a passion for customers, partners and technology. As a member of the Cloud Services Operations team, you will coordinate and manage complex non-standard transactions and support, across multiple Go-To-Market motions. The team sits within Microsoft Business Operations (MBO) and is responsible for successful and compliant processing and support of contractual obligations that enable strategic motions and new capabilities Microsoft is looking to incubate to support new models and solve for our top customers financial and solution needs. You will be joining a fast-paced team that focuses on results, works together to solve problems, and is committed to developing people. Cloud Operations Program Manager role interfaces with Engineering, Launch, Sales, Finance, and various Support organizations to enable and execute Obligations Microsoft has contractually agreed to without an existing set of capabilities or solutions to support them Responsibilities include process incubation and design, obligation tracking and execution, transaction management, and escalation support. Additionally, the role is accountable for driving operational excellence for any capability we take on to ensure quality execution and potential scale of processes where process can be streamlined or automated. This includes but is not limited to supporting and execution of complex processes and capabilities in Commercial Legacy, New Commerce Experience (NCE), Services Provider License Agreement (SPLA), Special Agreements (SPAG), Custom Billings, Custom Invoicing, and tracking Azure Consumption.
Responsibilities
- Coordinate and manage complex non-standard transactions and support across multiple Go-To-Market motions.
- Interface with Engineering, Launch, Sales, Finance, and various Support organizations.
- Enable and execute contractual obligations without existing capabilities or solutions.
- Drive operational excellence for capabilities taken on.
- Support and execute complex processes and capabilities in various areas including Commercial Legacy, New Commerce Experience (NCE), Services Provider License Agreement (SPLA), Special Agreements (SPAG), Custom Billings, Custom Invoicing, and tracking Azure Consumption.
- Manage obligation tracking and execution.
- Provide transaction management and escalation support.
