Cloud Systems Administrator, CX

NICE•Richardson, TX

21h

About The Position

Cloud System Administrators ensure the security, reliability, and performance of the organization’s computing platforms, servers, and hardware. They proactively monitor systems, address incidents, and maintain both cloud and data center environments. By managing operating systems, applying updates, and optimizing infrastructure, they safeguard business continuity and enable seamless operations.

Requirements

Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience required
Windows Server Operating System Administration
Microsoft OS Patching and Critical Updates
Intermediate Level of System Troubleshooting Skills
2+ years working in a large production infrastructure
2+ years in Windows Server Administration in a Production Environment
2+ years configuring server hardware and OS
Knowledge of Windows Domains, Active Directory, DNS, Mail
Experience managing VMware environment
Experience working with Hardware Replacements/Vendor Work
Experience working with Change Management processes

Nice To Haves

Experience working with modern ticket systems
Experience working in a PCI / FedRAMP compliant environment
Experience managing HP branded servers
Experience managing Cisco UCS
Linux administration
Experience monitoring and maintaining AWS environments.
Experience monitoring and maintaining Azure environments.

Responsibilities

Monitor and analyze high volume ticket system for SLAs and ticket routing efficiency
Maintain, monitor, and support a production infrastructure environment
Supports multiple systems or applications of medium to high complexity
Follows defined procedures to monitor systems and resolve issues
Analyzes and reports on operational metrics to understand performance and ensure success in process improvements
Performs routine maintenance tasks for infrastructure systems such as backups, patching, application versions, etc.
Manage Mail, DNS, FTP, IIS, and Application environments
Create and maintain standard operating procedures and inventory documentation of servers and related infrastructure
Participating in the On-Call rotation
Communicates events to stakeholders, teams, and leadership
Work with cabling, racking, and other tasks in Physical Data Centers (Some Travel May Be Required)
Create and manage user accounts
Updating Production Server Resources and Sizing
Follow the company Code of Ethics and CXone policies and procedures at all times