Cloud Technical Architect

State Farm•Dunwoody, GA

17h•$104,000 - $150,000•Hybrid

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! We are seeking a seasoned Cloud Technical Architect with robust expertise in Amazon cloud architecture and data management. The primary focus will be on the Hercules C3 stack, and while a background in data and telephony is advantageous, it is not mandatory. This role presents an excellent opportunity for an architect to enhance their interpersonal skills by collaborating with business leaders and engineers across various teams. If you are passionate about leveraging technology to drive business success and enjoy building strong professional relationships, we invite you to apply. Join State Farm! As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture. We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more! Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team! HYBRID: Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment. HUB LOCATIONS: Bloomington, IL-Corporate, Dunwoody, GA-Park Center, Tempe, AZ-Marina Heights, or Richardson, TX - Cityline Hub locations.

Requirements

Bachelor’s degree in computer science, Software Engineering, or equivalent professional experience.
Minimum of 5 years hands-on experience developing solutions on AWS or other cloud platforms.
Proven expertise in architecting modern, scalable, maintainable, resilient solutions with agility.
Experience with CI/CD pipelines, DevSecFinOps, Site Reliability Engineering (SRE), and Service Level Objectives (SLOs).
Proficiency with core tools and languages such as Java, Python, React JS, AWS Lambda, S3, DynamoDB, Redshift, Glue, RESTful APIs, SNS, and other AWS services.
Commitment to staying current with emerging technology trends.
Strong ability to navigate organizational structures and collaborate effectively across teams.
Familiarity with the AWS Well-Architected Framework and experience applying its principles.

Nice To Haves

AWS certifications.
Demonstrated ability to foster innovation, encourage diversity of thought, and integrate new ideas.
Working knowledge of Amazon Connect Cloud Contact Center platform is highly desirable.
Experience with AI/ML technologies and Amazon Connect Contact Lens are significant advantages.
Knowledge/Experience with Generative AI (GenAI) would be a plus.

Responsibilities

Design and architect Hercules cloud contact center solutions, establishing a clear vision and advancing architecture maturity within the contact center domain.
Collaborate with architecture peers, business partners, and product teams to develop aspirational architecture, spearhead innovation, and support production execution.
Identify opportunities for proof-of-concepts (POCs) to evolve the C3 solutions and lead their implementation.
Maintain broad knowledge of technology architecture, including application systems design, integration, web applications, and web services.
Stay informed on application development, infrastructure, and data domains.
Understand business applications, technology trends, and State Farm’s recommended architecture patterns to evaluate and deploy innovative IT solutions aligned with enterprise standards.
Provide mentorship, technical guidance, scripting support, and training, delegate tasks as appropriate.
Analyze solutions that drive business outcomes and guide technology selection and placement decisions, ensuring alignment with target-state architecture.
Establish feedback loops with business and technology partners to review and validate architecture decisions.
Apply comprehensive technical knowledge to ensure quality, integration, and governance across multiple application environments.
Understand the interconnection of applications and data across processes and platforms, and their impact on end users.
Manage multiple work stories simultaneously or focus intensively on complex assignments.
Exercise significant influence across multiple product suites or teams within the area of responsibility.
Act as a trusted advisor, shaping leadership decisions and guiding product team directions within your domain.

Benefits

Competitive Benefits, including:
401k Plan
Health Insurance
Dental/Vision plans
Life Insurance
Paid Time Off
Annual Merit Increases
Tuition Reimbursement
Health Initiatives
Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!
Potential starting salary range: $104,000.00 - $150,000.00
Starting salary will be based on skills, background, and experience
High end of the range limited to applicants with significant relevant experience
Potential yearly incentive pay up to 10% of base salary
At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!
Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.