Club House Associate

Little River Casino Resort•Eastlake, MI

2d•Onsite

About The Position

Provide excellent guest service, while maintaining a clean and safe environment inside and around the golf course Club House. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

High School diploma or GED
Michigan TAM certification or must obtain within 60 days of employment
Must obtain SERVSafe Certification within 90-days and maintain throughout employment
At least 18 years of age
Basic computer skills with experience in word processing, databases, and spreadsheets
Basic organizational, written and verbal communication skills
Basic professional telephone etiquette
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Basic problem-solving skills
Basic money handling skills with the ability to count money and give change swiftly and accurately
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc)
Accountable - Accept responsibility and account for actions
Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented – Ability to pay attention to the minute details of a given project or task
Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values
Empathetic – Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
Organized – Possesses the trait of being organized and follows a systematic method of performing a task
PC skills - Demonstrates proficiency in PC hardware, software and applications as required
Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable – Is dependable and trustworthy
Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred
A documented and verifiable combination of education and experience may be substituted for degree requirements.

Responsibilities

Greets guests and provides information about the golf course, Little River Casino Resort, and the local area.
Checks in guests and records reservations for future guests.
Answers incoming calls professionally and ensures accuracy in the appropriate routing of calls.
Acquaints guests with golf course facility features, rules, and services.
Resolves any discrepancies and assists in handling guest concerns.
Operates computer point of sale system.
Maintains a proper bank, provides accurate handling of monies, and prepares accurate remits.
Assists and maintains appropriate inventory levels of merchandise.
Restocks and rotates merchandise as needed.
Performs general upkeep to all common areas, all public restrooms, which will include cleaning and sanitizing, gather and proper disposal of rubbish, dusting, vacuuming, and sweeping the clubhouse.
Follows procedures for opening and closing of clubhouse.
Maintains current knowledge of Little River Casino Resort operations, programs, events, promotions, facilities, amenities, and services.
Must satisfactorily complete all training assigned by the Resort.
Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Administration department.
Must be aware of and adhere to the emergency and evacuation procedures.
Must be aware of and adhere to the Resorts Health & Safety Program.
Other duties as assigned.