Clubhouse Services Attendant

Chetola Resort • Boone, NC

12h • Onsite

About The Position

Chetola Resort is seeking a knowledgeable, confident, and service-driven Clubhouse Services Attendant to serve as a lead operational presence at the Chetola Sporting Reserve. This role serves as a key operational presence at the clubhouse, helping guide daily activity flow, supporting instructors, and ensuring guests feel welcomed, safe, and well cared for throughout their visit.

While this position is hands-on and operational in nature, we are looking for someone who takes ownership, demonstrates leadership through action, and helps set the tone for professionalism, safety, and hospitality across the Reserve. The ideal candidate brings strong outdoor recreation knowledge, operational awareness, and a guest-first mindset, and enjoys helping both guests and team members succeed. This individual will help ensure that clubhouse operations, guest arrivals, activity preparation, and equipment readiness are executed at the highest level.

They will also play an important role in helping the Sporting Reserve operate smoothly day-to-day by maintaining organization, supporting team coordination, and anticipating operational needs before they arise.

This position is scheduled to work approximately 30 hours per week on average, with hours varying based on seasonality, weather, programming, and business demand. Weekend and peak-season availability is required.

Requirements

• Previous experience in outdoor recreation, sporting operations, hospitality, or guest services strongly preferred
• Experience with shooting sports, archery, or outdoor recreation environments a plus
• Retail, clubhouse, pro shop, or activity center experience preferred
• Basic computer skills required (email, scheduling, POS or booking systems)
• Experience with POS systems or reservation software preferred
• Comfortable answering phones and communicating with guests professionally
• Weekend and peak-season availability is required
• Comfortable working outdoors in varying weather conditions
• Ability to lift up to 50 lbs and perform physical tasks including equipment transport and setup
• Comfortable standing, walking, bending, and moving throughout the day
• Valid driver’s license preferred (for carts, UTVs, or vehicle use)
• Dependable, punctual, and professional in appearance and demeanor

Responsibilities

• Welcome guests with a confident, warm presence and set the tone for the Sporting Reserve experience.
• Assist with guest check-in, waivers, and activity orientation.
• Help guests feel comfortable and prepared for their experience.
• Serve as a knowledgeable resource for guests regarding activities, schedules, and programming.
• Support instructors by ensuring experiences begin on time and transitions run smoothly.
• Help maintain strong safety awareness across all activity environments.
• Proactively anticipate guest needs and resolve issues before they impact the experience.
• Support a calm, organized, and professional guest environment throughout the day.
• Identify opportunities to enhance guest experiences through thoughtful service and preparation.
• Oversee the daily readiness of the clubhouse environment.
• Lead retail sales, rentals, and pro shop operations.
• Maintain merchandising standards and inventory organization.
• Process transactions using POS systems accurately and professionally.
• Assist guests with bookings, reservations, and scheduling.
• Coordinate guest requests with Sales, Concierge, and Guest Services.
• Support guest itinerary preparation and group experience coordination.
• Identify appropriate upsell opportunities that enhance the guest experience.
• Provide professional, welcoming service to guests in the clubhouse.
• Provide light bar service including beverages and snacks and post-experience hospitality offerings.
• Maintain cleanliness, organization, and presentation of clubhouse spaces.
• Support opening and closing procedures for clubhouse operations.
• Ensure the clubhouse environment reflects Chetola’s luxury hospitality standards.
• Monitor guest needs and communicate service flow with leadership.
• Ensure responsible alcohol service and adherence to safety standards.
• Ensure ranges, equipment areas, and guest spaces are fully prepared each day.
• Prepare and reset ranges, activity spaces, and equipment stations to Forbes-level presentation standards.
• Maintain exceptional organization and cleanliness across staging areas, clubhouse, and outdoor spaces.
• Monitor the environment continuously for safety, readiness, and visual presentation
• Transport equipment and supplies efficiently using carts, UTVs, or vehicles.
• Coordinate operational flow during busy periods, group events, and peak experiences.
• Clean, inspect, and maintain sporting equipment.
• Identify and communicate maintenance or safety concerns promptly.
• Maintain inventory organization, rentals, and daily readiness processes.
• Assist seasonal setup, special programming, and peak-period preparation.
• Serve as a dependable operational partner to Sporting Reserve leadership.
• Partner closely with instructors, leadership, guest services, and reservations teams to ensure seamless execution.
• Guide daily operational flow, schedule adjustments, and experience pacing.
• Provide a calm, professional presence for both guests and team members.
• Lead by example through professionalism, preparation, and accountability.
• Represent Chetola’s culture of service, safety, and hospitality.

Benefits

• One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
• Opportunity to work in a unique outdoor hospitality environment within a luxury resort setting
• Join a growing Sporting Reserve program shaping the next chapter of guest experiences at Chetola
• Competitive hourly pay and on-property perks

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed