Coffee Shop Lead
About The Position
Under supervisory direction from the Supervisor Coffee Shop, this position coordinates the Coffee Shop area of the Recreation Center and assist in other areas at the Recreation Center as needed. Training Baristas and responsible for the total quality control of the Coffee Shop Reconcile all monies and discrepancies as per Company Policy Manage and maintain equipment in the Coffee Shop Maintain positive customer relations specifically in the Coffee Shop area and throughout the Recreation Center Remain current with all certifications, trends in industry, and safety standards Communicate clearly and concisely both verbally and in writing Promote a marketing plan for the ongoing development of the Coffee Shop Conform to established program budget(s), monitor expenditures, and provide assistance for budget development and cost control activities Maintain accurate records of inventory; and resolve discrepancies when they occur Assist in preparation of reports and other evaluation methods Perform other duties as required
Requirements
- Two (2) years of experience working in Coffee Shop or Restaurant, including lead experience and one (1) year of Customer Service experience
- Current Food Handlers Certification
- Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English
- Ability to communicate in English with respect to job assignments, job procedures, and applicable safety standards
- Must be able to work in a potentially stressful environment
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
- Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
- Comply with a dress code that prohibits displaying tattoos, piercings in excess of two per ear, and unnatural hair colors, such as blue or pink
- Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
- Available to perform many different tasks within the store during each shift
Nice To Haves
- High School diploma or GED
- State issued driver's license
Responsibilities
- Coordinates the Coffee Shop area of the Recreation Center and assist in other areas at the Recreation Center as needed.
- Training Baristas and responsible for the total quality control of the Coffee Shop
- Reconcile all monies and discrepancies as per Company Policy
- Manage and maintain equipment in the Coffee Shop
- Maintain positive customer relations specifically in the Coffee Shop area and throughout the Recreation Center
- Remain current with all certifications, trends in industry, and safety standards
- Communicate clearly and concisely both verbally and in writing
- Promote a marketing plan for the ongoing development of the Coffee Shop
- Conform to established program budget(s), monitor expenditures, and provide assistance for budget development and cost control activities
- Maintain accurate records of inventory; and resolve discrepancies when they occur
- Assist in preparation of reports and other evaluation methods
- Perform other duties as required
Benefits
- Employees who are required to work on-site are eligible for a $750 monthly housing allowance, provided they meet program guidelines
- Affordable medical, dental and vision benefits
- Company-paid life and disability insurance
- 401(k) plan with employer contribution/match
- Paid time off, paid sick time, holiday pay, parental leave
- Tuition assistance
- Employee Assistance Program
- Discounted insurance plans for pet, auto, home and vehicle
- Internal progression opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
