Collection/Customer Service Rep

Yale New Haven Health•New Haven, CT

About The Position

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direct supervision of the Billing Supervisor and Sales Director, Occupational Health Plus, this position is responsible for performing a variety of billing and collection functions to ensure accurate and timely payment and/or billing Occupational Health patients/third party payers for services rendered, as well as customer service responsibilities such as customer services calls to existing and new clients. The incumbent is also responsible for maintaining the Account Receivables at levels set by management and professional benchmarking organizations. EEO/AA/Disability/Veteran

Requirements

High school graduate or equivalent
At least two (2) to three (3) years accounts receivable, collections and/or billing process experience preferred, and the same in customer service and/or sales experience.
Excellent organizational, communication and interpersonal skills including negotiation skills.
Proficiency in basic mathematical skills.
Knowledge of and ability to use various computer software packages.
Be familiar and have working knowledge of all aspects of the billing and associated applications to be able to correct invoices when necessary.
Must be able to work independently.

Responsibilities

Billing Accountability
Review monthly aging reports to identify past due invoices (> 45 days)
Follow collection protocols to communicate past due invoices to responsible parties
Maintain and update Collection module to identify and mark invoices relating to the various stages of the collection process
Review and mail monthly invoices as reminder notices of past due invoices
Communicate and work with the appropriate individuals to resolve past due invoices
Identify invoices which may be eligible for Collection Agency action
Work with the billing supervisor when necessary to resolve and/or move invoices to the Collection agency
Make necessary adjustments, re-routing, or other action that may be necessary to the invoice to ensure payment
Assist when necessary with information needed from electronic billing claims warehouse.
Prepare accounts for review and sign-off by supervisor being forwarded to collection agency
Collection follow updates are to be kept current and should be no more than 5 days old.
Sales Accountability:
Makes routine customer service calls with existing and/or new clients as directed by Sale Director/Representative(s)
Works with Sales Director/Representative(s) to identify call lists
Communicates with client company representative(s) to determine customer satisfaction
Reviews customer profiles for information updates
Communicates issues or problems with Sales Director/Representative(s) and profile chanes with System's Analyst
Collections:
Responsible to adhering to all policies from YNHH System down to the department level. Always acts in a professional manner. Is dependable and works in an indepent fashion. Keeps within follow up guielines to maintain the Aged Account Receivables within specified aging and monitors accounts greater than 45 days and older
SYSTOC Collection/Billing Responsibilities:
Must be knowledgable in all aspects of Billing Office procedures to ensure accurate collection activities. This includes knowledge of charge entry, posting, billing procedures and reporting for all types of invoicing.
Customer Service Contact and Follow up
Customer Service/Commitment to Quality Service and Deaprtment Standards