Collection Specialist

Hydro in North America•Pittsburgh, PA

About The Position

The Collection Specialist is responsible for managing and collecting overdue accounts, ensuring timely payments, and maintaining strong customer relationships while minimizing financial risks. The ideal candidate will have excellent communication skills, attention to detail and the ability to resolve issues effectively and professionally. This position reports to the Credit Manager.

Requirements

High School Diploma or GED equivalent.
Minimum three (3) years of experience in collections or related field.
Strong written and verbal communication skills.
Detail-oriented with strong organizational and problem-solving abilities.
Ability to handle sensitive information professionally and with confidentiality.
Knowledge of relevant debt collection laws and regulations.
Strong negotiation skills and a customer-oriented approach.

Nice To Haves

Bachelor’s degree in finance, Accounting, or related field.
Proficiency with Microsoft Office Suite and experience with financial software systems such as Oracle, EP21, S4HANA, PPC, and AS400.
Experience in credit collections or accounts receivable management.
Bi-lingual skills are a plus.

Responsibilities

Contact customers with overdue accounts via phone or email to collect outstanding payments.
Negotiate payment plans and resolve disputes or issues related to outstanding balances.
Maintain accurate records of all communications and transactions in the system.
Monitor aging reports to identify accounts requiring follow-up and prioritize collection efforts.
Collaborate with internal departments including Sales, Customer Service, and Finance to ensure efficient account resolution.
Resolve billing issues and work with customers to ensure timely and accurate payment arrangements.
Process and monitor payment plans for customers who need assistance with managing outstanding debts.
Ensure compliance with legal regulations and company policies regarding debt collection.
Review accounts with credit balances to determine whether refunds are required.