Collection Specialist
About The Position
We are excited to announce an opening for the Collection Specialist at Hendricks Behavioral Hospital (HBH). This role is pivotal in our mission to provide exceptional psychiatric care. As the Collection Specialist is responsible for the timely follow-up and collection of payment including but not limited to third party payer receivables. This position is the main point of contact between the facility and third party payers to ensure maximum reimbursement is achieved and aging of receivables is minimized. Provide timely follow-up and accurate collection of third party payer receivables. Review, investigate, and troubleshoot open accounts in order to maximize reimbursement per department protocol. Complete documentation of all collection activities in accounting system per departmental protocol. Recommend accounts for contractual, administrative, and charity write-offs to Business Office Manager in a timely manner. Identify and escalate issues to Business Office Manager in a timely manner. Complete a variety of clerical projects as assigned. Adhere to facility, department, corporate and standard policies and procedures. Attend all mandatory facility in-services and staff development activities as scheduled.
Requirements
- High school graduate or equivalent preferred.
- A minimum of one (1) year of collection experience in a healthcare setting is required or any combination of education, training, or experience in a business office environment.
- Working knowledge and understanding of insurance rules and regulations is needed.
- Basic familiarity with MS Excel.
- Excellent communication skills and a professional demeanor is needed.
- Detail oriented and possessing strong time management skills is necessary in order to manage multiple priorities in a fast paced environment.
- May be required to work occasional overtime and flexible hours.
Nice To Haves
- Hospital experience highly preferred.
Responsibilities
- Provide timely follow-up and accurate collection of third party payer receivables.
- Review, investigate, and troubleshoot open accounts in order to maximize reimbursement per department protocol.
- Complete documentation of all collection activities in accounting system per departmental protocol.
- Recommend accounts for contractual, administrative, and charity write-offs to Business Office Manager in a timely manner.
- Identify and escalate issues to Business Office Manager in a timely manner.
- Complete a variety of clerical projects as assigned.
- Adhere to facility, department, corporate and standard policies and procedures.
- Attend all mandatory facility in-services and staff development activities as scheduled.
Benefits
- 401(k) + matching
- Health insurance
- 100% company-paid life insurance coverage up to 2x your annual salary
- Vision insurance
- Dental insurance
- 100% company-paid long-term disability insurance
- Paid time off
- Paid Holidays
- Cafeteria on site
- Employee engagement events
- Employee assistance program
- Employee recognition program
- Free parking
- Career & training development opportunities
- Dynamic and inclusive work environment
- Engaged management team dedicated to your success
- A guiding mission and set of values that serve as both our northstar and yours, anchoring our collective purpose and aspirations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
