Collections Associate

RR Donnelley • Wheeling, WV

5h • $20 - $22 • Remote

About The Position

The Collections Analyst will assist in managing day-to-day collections operations for firm partners and will establish and maintain a system of monitoring and encouraging cash receipts. This involves getting all billing admins and Billing Attorneys to focus on collections, to include follow- up.
Location: Remote
Shift: Mon-Fri, 9am - 6pm

Requirements

• Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history
• 2 or more years hands-on collections experience preferably in a law firm environment or professional services industry
• Ability to provide high level of customer service in a fast-paced environment
• Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary
• Ability to keep up with a fast-paced environment with keen insight in prioritizing to achieve firm collections targets and goals
• Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the firm, including Managers, Directors, and Chiefs
• Advance proficiency with pivot tables and ability to analyze numbers within complex spreadsheets
• Excellent time and task management skills
• Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment

Nice To Haves

• ARCS, Star Collect, Aderant, Elite or Legal Billing System experience preferred

Responsibilities

• Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely remittance.
• Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures.
• Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators based on established frequency or as requested.
• Provide budgeting, forecasting and ad hoc reporting specific to client needs, including participating in meetings with firm management.
• Work closely with senior management and report on daily activities to resolve issues before they impact collections results.
• Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month.
• Prepare documents for write-off of accounts receivable adhering to the firm’s approval policy.
• Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices.
• Research and monitor unapplied payments.
• Monitor payment arrangements to ensure compliance with payment terms.
• Develop strong working relationships with assigned Partners to provide best in class customer service support for all related client collection needs.
• Identify problems or issues in processes and implement solutions bringing bottom line results.
• Meet or exceed all assigned deadlines.
• The daily make-up of tasks for this position may vary depending on the client or department’s needs.

Benefits

• medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree