Collections Associate

Aston Carter•Cleveland, OH

2d•$25 - $25•Hybrid

About The Position

As a Cash Applications/Collections Specialist, you will be responsible for monitoring and managing an assigned portfolio of past-due accounts, primarily through email communication. Your role will involve investigating and resolving invoice issues, collaborating with internal teams, and maintaining accurate records of customer interactions. You will analyze account trends, follow up on outstanding balances, assist in applying payments, and provide exceptional customer service.

Requirements

Experience in Collections, Accounts Receivable, or Accounts Payable preferred.
Strong troubleshooting and problem-solving skills.
High attention to detail with the ability to manage multiple accounts concurrently.
Excellent written communication skills and comfort managing the majority of interactions via email.
Customer-focused mindset with the ability to maintain positive relationships while driving results.

Nice To Haves

Proficiency with ERP or accounting systems is a plus.

Responsibilities

Monitor and manage an assigned portfolio of past-due accounts through email communication.
Investigate and resolve invoice issues such as incorrect POs, pricing discrepancies, missing documentation, or customer system errors.
Collaborate with internal teams including billing, sales, customer service, and operations to resolve obstacles that prevent payment.
Maintain accurate and detailed records of customer interactions, payment commitments, and status updates.
Analyze account trends and identify recurring issues that may require escalation or process improvements.
Follow up on outstanding balances professionally and persistently while maintaining strong customer relationships.
Assist in applying payments, reconciling accounts, and supporting AR month-end close as needed.
Provide exceptional customer service by helping customers navigate their AP processes to successfully issue payment.