Collections Coordinator

iPROMOTEu•Appleton, WI

About The Position

The Collections Coordinator identifies non-compliant activity, minimizes financial exposure with risk to iPROMOTEu and manages receivables to provide a consistent cash flow for iPROMOTEu’s Affiliates. The Collections Coordinator is an active member of the Accounts Receivable Team and helps others with daily tasks as needed.

Requirements

Associates Degree, preferred.
At least three years of previous collection experience in a B2B environment preferred.
At least two years of previous accounts receivable and customer service experience.
Experience with Microsoft Office.
Agile & Adaptable: Responds to change and uncertainty with confidence and openness; seeks new experiences to develop skills; solicits and acts on feedback; learns from experiences; not afraid to take risks.
Accountable: Accepts responsibility for one’s own performance and actions; follows through on commitment; assumes positive intent in others; treats others objectively and consistently; acts with integrity.
Courageous: Confronts difficult issues objectively and supports others who do the same; champions new ideas; manages personal discomfort in difficult situations.
Collaborate: Works effectively with others to meet goals and satisfy business objectives; develop and maintain strong relationships with internal/external partners; seek buy-in of stakeholders; deals with disagreements or different points of view in a constructive manner; maintains positive relationships even under difficult circumstances.
Communicate Effectively: Listens attentively and with empathy to concerns of others; adjusts message to the audience; keeps people up to date with relevant information; speaks and writes clearly; encourages others to express views, even unpopular ones.
Manage Talent: Willingly shares expertise and experience with others.
Engage & Inspire Others: Conveys trust in people’s competence to do their jobs; creates a feeling of energy, excitement, and personal investment; inspires others to excel; recognizes performance that exceeds expectations.
Solves Problems: Seeks out and considers relevant data, intuition, ideas and experience to make decisions and solve problems; effectively and efficiently integrates information from diverse sources; thoughtfully considers alternative solutions and perspectives.
Strategizes: Thinks critically; understands implications of decisions; shares ideas for improvement; sees how his/her works relates to the work of other teams in the organization as a whole; knows which people in the organization need to be informed, what they need to know, and when to tell them.
Innovates: Generates new ideas that add value; nurtures fresh approaches and appropriate risk taking; seeks alternative points of view; approaches problems with curiosity and generates creative solutions.
Manages Execution: Manage resources and time to achieve business objectives; prioritizes goals; works quickly to get things done.
Drives for Results: Fosters a sense of urgency and commitment to achieve goals and create an Owner focused environment; takes initiative to proactively address critical issues; carefully considers compliance and regulatory obligations.
Maximizes Productivity: Identifies ways to streamline and improve efficiency of work; ensures that defined processes, quality standards, and best practices are executed as designed.

Responsibilities

Overseeing the AR team mailbox and researching/responding accordingly.
Overseeing personal mailbox and researching/responding accordingly.
Initiating friendly reminder emails.
Negotiate payment plans with customer.
Taking inbound calls via the AR phone loop
Initiate outbound calls/emails for collection efforts.
Oversee modules for pooled collections.
Review aging to keep the credit limits and age limits with tolerable thresholds.
Identify and escalate trends in Affiliate collected payments.
Working with customers to ensure proper payment remittance.
Update account data.
Complete vendor setup forms.
Identify and correct problem invoices by following up with internal business partners.
Assist cash applications by researching unapplied cash.
Initiate customer refunds.
Manage credit limits by reviewing and reducing iPROMOTEu/Affiliate risk.
Manage Age limits by reviewing and reducing iPROMOTEu/Affiliate risk.
Coordinate account disaffiliation activities across Operations/Finance team to ensure target dates are met.
Apply credits and vouchers on account to open invoices as needed.
Prepare customer statements.
Escalate any customer bankruptcy or legal issues to Legal services/current manager.
Prepare and provide required information to Legal to send out Affiliate and customer demands.
Maintain positive relationships with customers in an effort to minimize financial risk.
Review late fee waiver requests, escalating to management when needed.
Review all Affiliates who owe iPROMOTEu funds and reach out accordingly.
Negotiate payment plans with Affiliates.
Maintain positive relationships with Affiliates to ensure the highest level of service is provided.
Identify and initiate commission deductions.
Process credit card payments for captive balances.
Apply credits and vouchers on captive accounts towards open balances.