Remote Collections Manager

Novartis • Baltimore, MD

20h • $115,000 - $130,000 • Hybrid

About The Position

We are looking for a Collections Manager to join our team and oversee the collections department, ensuring timely and efficient recovery of outstanding debts. This position will involve managing a team, developing strategies to improve collection efforts, and maintaining a high level of customer satisfaction. We offer both full-time and part-time positions with a hybrid work setup. If you’re passionate about leading a team, improving financial processes, and working in a flexible, dynamic environment, we encourage you to apply!

Requirements

• 5+ years in collections, credit, or accounts receivable with at least 2 years in a leadership or managerial role.
• Proven ability to manage and motivate a team to achieve goals and maintain high performance.
• Ability to analyze complex data and implement strategies for improvement.
• In-depth knowledge of collection laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
• Excellent verbal and written communication skills; ability to engage with clients and customers professionally.
• Familiarity with collections software, CRM tools, and Microsoft Office Suite.

Nice To Haves

• Bachelor’s degree in Finance, Business, or a related field preferred.

Responsibilities

• Manage Collections Team: Lead, mentor, and train a team of collections specialists to ensure goals and productivity are met.
• Develop Collection Strategies: Create and implement processes to optimize debt recovery and reduce aging accounts.
• Monitor Department Performance: Analyze and report on collections metrics, identify trends, and recommend improvements.
• Compliance Management: Ensure the team complies with all local, state, and federal regulations regarding debt collection practices (e.g., Fair Debt Collection Practices Act).
• Customer Dispute Resolution: Handle escalated customer inquiries, negotiating repayment terms or resolving disputes professionally.
• Cross-Department Collaboration: Work with Finance, Legal, and Customer Service to align strategies and address customer accounts effectively.
• Report on Key Metrics: Provide regular updates on the status of outstanding accounts, departmental performance, and recovery goals.

Benefits

• Salary: $115,000 - $130,000 per year, based on experience.
• Annual Bonus: 10-20% of your base salary, based on individual and company performance.
• 401(k): Generous 401(k) plan with company matching.
• Health Insurance: Comprehensive coverage, including dental and vision.
• Life Insurance: Company-paid life insurance policy.
• Paid Time Off (PTO): Vacation days, holidays, and sick leave.
• Employee Assistance Program (EAP): Access to resources for personal and professional support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager