Collections Representative I

Kubota • Grapevine, TX

1d

About The Position

BASIC PURPOSE AND SCOPE OF POSITION:The Kubota Credit Corporation Rep I, Collections is responsible for delivering an exceptional experience to customers that finance and lease Kubota equipment. The Rep I will provide timely, accurate and responsive information and service to Kubota customers and dealers. Customer interaction will include both support and collections efforts. PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines: Provide exceptional service to KCC customers and dealers in a fast-paced, omnichannel call center environment.Demonstrate a high degree of professionalism and respect to promote a positive brand image and customer loyalty.Receive and make outbound calls to resolve customer issues and perform early-stage collections for both consumer and commercial accounts.Establish relationships and communicate effectively with internal teams including Loan Administration, Titles, Loss Mitigation, KTAC and the Loan Origination Center.Strive to continuously improve while achieving individual and departmental objectives.Contribute to a culture that is passionate about providing an exceptional customer experience.Other duties as assigned.

Requirements

• High school diploma or equivalent is required; some college preferred.
• A positive attitude and a willingness to learn and grow.
• 1+ years of customer service or collections experience; automated dialer experience is preferred.
• Interpersonal skills and the ability to interact with customers, dealers, peers and management.
• Strong customer service and active listening skills to uncover stated and unstated needs.
• Analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to type 40+ words per minute.
• Must be able to read, write and communicate in English.

Nice To Haves

• Basic knowledge of collection technique and Fair Debt Collection Practices Act procedures is preferred.
• Bilingual is a plus, but not a job requirement.

Responsibilities

• Provide exceptional service to KCC customers and dealers in a fast-paced, omnichannel call center environment.
• Demonstrate a high degree of professionalism and respect to promote a positive brand image and customer loyalty.
• Receive and make outbound calls to resolve customer issues and perform early-stage collections for both consumer and commercial accounts.
• Establish relationships and communicate effectively with internal teams including Loan Administration, Titles, Loss Mitigation, KTAC and the Loan Origination Center.
• Strive to continuously improve while achieving individual and departmental objectives.
• Contribute to a culture that is passionate about providing an exceptional customer experience.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED