Collections Representative

Aston Carter

3d•$23 - $23•Onsite

About The Position

We are seeking a diligent and detail-oriented Collections Representative to join our team. In this role, you will analyze accounts receivable balances, monitor customer payment activities, and resolve discrepancies. You will also play a key role in maintaining accurate documentation and ensuring effective communication with both internal teams and external customers.

Requirements

Strong understanding of Accounts Receivable processes, including DSO, aging buckets, and AR trends.
Ability to read, comprehend, and follow written and verbal instructions.
Excellent written communication skills with the ability to draft professional correspondence.
Solid mathematical aptitude, including calculations involving U.S. currency, weights, measurements, volume, and distance.
Ability to multitask, prioritize effectively, and adapt to changing priorities.
Strong problem-solving skills with the willingness to research and resolve issues independently.
Ability to work both independently and collaboratively in a team environment.
Typing speed of 45–50 words per minute with minimal errors.
Proficient in Microsoft Outlook and Microsoft Excel.
3 years of Collections experience, B2B preferred.
High School diploma or GED required; Associate’s degree in Accounting or Business preferred.
Minimum 3–5 years of professional collections experience.

Nice To Haves

Experience with JDE or similar accounting software preferred.
Comfortable using office equipment, including a 10-key adding machine.
B2B collections experience preferred; prior A/R experience a plus.
Experience working with medium to large organizations preferred.
Familiarity with franchise environments and parent/child account structures a plus.

Responsibilities

Analyze accounts receivable balances, including DSO (Days Sales Outstanding), aging buckets, and AR trends to identify collection priorities.
Monitor customer payment activity and follow up on past-due invoices through phone, email, and written correspondence.
Research and resolve account discrepancies, payment issues, and customer inquiries as needed.
Prepare and maintain accurate documentation, reports, and account notes.
Communicate professionally and effectively with internal teams and external customers.
Perform mathematical calculations related to invoicing, payments, credits, and adjustments accurately.
Utilize a 10-key adding machine for data entry and reconciliation.
Work independently while also collaborating effectively within a team environment.
Prioritize workload, manage interruptions, and respond to unexpected situations with professionalism.