Collections Representative

IQVENTURES HOLDINGS LLC•Carrollton, TX

just now•$3,000•Onsite

About The Position

We are growing and looking to expand our Collections team. We provide paid training and opportunities for growth and advancement. IQVentures is looking for a motivated collections associate who is looking to help people with obtaining financial assistance by providing excellent customer service while assisting customers with repaying their debt. This position works with a department of highly motivated and successful agents who take pride in their work. Pay: base pay per hour plus monthly commission up to $3,000 Sign on bonus for experienced collectors Schedule: Rotating schedule within our Contact Center hours- 1 late night per week and 1-2 Saturdays per month: Contact Center hours are Monday - Saturday 8:00am to 8:00pm Central. Location: This is a full time position located on-site in our Carrollton, Texas office.

Requirements

Excellent verbal communications skills with the ability to make quick, accurate and appropriate decisions.
Strong active listening, negotiation and persuasion skills
Ability to analyze problems and resolve in a timely manner.
Ability to read and write clear and understandable instructions.
Self-starter with the ability to work independently and collaboratively in a team to achieve goals and identify and solve problems.
Ability to work in a rapidly changing deadline driven environment while effectively managing multiple responsibilities and prioritizing accordingly.
Working knowledge of Word, Excel, Outlook and PowerPoint.
High School Diploma or Equivalent
1 year of collection or call center experience strongly preferred.

Nice To Haves

Hospitality Industry experience a plus.
Bilingual candidates a plus

Responsibilities

Receive inbound and make outbound calls collecting outstanding receivables.
Provide exceptional customer service by answering general inquires, invoice questions, and addressing customer concerns.
Contact and notify customers of delinquent accounts by telephone to solicit payment.
Locate and monitor overdue accounts, using a variety of systems.
Confer with customers by telephone to determine reasons for overdue payments and to review the terms of service, or credit contracts.
Advise customers of necessary actions and strategies for debt repayment.
Persuade customers to pay amounts due on credit accounts.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Record information about financial status of customers and status of collection efforts.
Perform various administrative functions for assigned accounts, such as recording address changes and updating the records of customers.
Meet Production Goals: Promise to pays, dollars collected, individual, team and/or department goals.
Perform all tasks in compliance with company policies and procedures.
Develop and maintain positive, professional relationships with peers, and customers.

Benefits

Laidback, casual, and fun office environment
Excellent commission potential
Career advancement opportunities
Medical, dental, and vision insurance coverage available on your date of hire
401(k) after 90 days with Company match and immediate vesting
Health Care Savings Accounts with Company contribution
Basic and AD&D Life Insurance
Voluntary benefits, including short-term and long-term disability insurance, accident, and critical illness
Paid Time Off and Holiday Pay
A comprehensive new hire training program designed to help set you up for success
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Diverse Culture and Inclusive Environment