Collections Specialist

ModMed•Boca Raton, FL

1d•Hybrid

About The Position

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: ModMed is seeking to hire a Collections Specialist who will be responsible for ensuring complete and systematic accounting records of receipts and disbursements in the organization by performing complex clerical and bookkeeping tasks and applying accepted procedures in preparing and maintaining accounting records.

Requirements

3+ year of relevant experience in accounts receivables.
Strong customer service skills and professional demeanor.
Experience reviewing contracts.
Excellent verbal and written communication skills.
Strong attention to detail while maintaining consistent workflow and meeting deadlines.
Proficient in Microsoft Word and Excel.
Previous experience in collections.

Nice To Haves

Zuora, Salesforce, Mac, and NetSuite experience preferred.

Responsibilities

Respond and assist in resolving high-volume billing inquiries in a timely manner.
Make outbound calls/emails to resolve outstanding balances.
Prepare and maintain records of accounts receivables, including receipts.
Manage customer accounts, such as updating contacts, processing payments.
Applying incoming cash receipts and wire payments to the appropriate general ledger.
Establish payment arrangements, post customer payments and contact customers regarding overdue invoices.
Perform weekly reporting and month-end balancing activities.
Complete month end tasks and assist with closing procedures.

Benefits

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.