Collections Specialist

Ernest•Commerce, CA

16h•$30 - $31•Onsite

About The Position

At Ernest, we believe in creating meaningful partnerships with our clients and with each other. Our culture is built on connection, care, and the belief that we’re all better when we grow together. As part of our second-family philosophy, we empower every E-Teamer to show up as their best self in a refreshing, healthy, and fun work environment. We're looking for a Collections Specialist who thrives in a supportive team culture and takes pride in helping our clients and our company succeed. Your Role As a key player in our Credit Department, you’ll work closely with current B2B clients to manage past due accounts and ensure timely payments, while maintaining strong relationships and upholding our commitment to exceptional service. You’ll play a vital role in protecting profitability by making smart credit decisions and acting on aging reports before accounts reach critical stages. You’ll report directly to the Corporate Credit Manager will work closely with the Corporate Director of Credit and collaborate across teams to create a seamless client experience that reflects the heart of the Ernest brand.

Requirements

Minimum 2 years’ experience in high-volume corporate collections (B2B)
Knowledge of Accounts Receivable and credit processes preferred
Detail-oriented and results-driven with strong organizational skills
Excellent verbal and written communication skills
Proficiency in Microsoft Excel and Word
Ability to interpret and apply company policies and procedures with sound judgment
Skilled at managing multiple priorities in a dynamic environment

Nice To Haves

Familiarity with SAP or similar ERP system is a plus

Responsibilities

Make proactive, professional outbound collection calls to clients while strengthening and maintaining positive relationships (minimum one call per account)
Monitor and release credit hold orders as needed; keep collections and credit line status up to date to avoid disruptions
Obtain payment instructions for electronic funds transfers
Enter invoice information into customer portals/websites as required
Flag and escalate problem accounts to the Manager or Director of Corporate Credit
Review and process new credit applications, including trade references and credit reports (D&B, Business Experian), within a 48-hour turnaround
Partner with Client Relationship Managers and Director of Client Relations as needed to facilitate collections
Reconcile short payments and customer disputes
Send invoices and proof of deliveries upon customer request
Digitize and store credit documents using Docuware for paperless record-keeping
Balance sales needs and customer expectations with company policies to protect profitability and minimize risk
Reassess credit limits and terms for existing clients as needed
Deliver responsive, high-quality service to customers, sales teams, and internal branches
Identify accounts for legal escalation or write-off; coordinate with collection agencies after internal efforts have been exhausted
Negotiate payment plans for delinquent accounts with Director support as needed
Provide weekly aging report updates to the Director and Supervisor of Corporate Credit
Stay motivated and productive under tight deadlines, working independently with minimal oversight
Support the Credit Department with additional tasks as needed
Collaborate with Sales, Customer Service, and internal departments to drive revenue, accelerate cash flow, and mitigate credit risk
Receive direction from the Director and Supervisor of Corporate Credit, while offering ideas and insights that contribute to department success