Collections Specialist

WESTERN BRANCH DIESEL LLC•Portsmouth, VA

2d•$55,000•Onsite

About The Position

Indel Power Group has an opening for a Collections Specialist at our corporate office in Portsmouth, Virginia. This individual should be organized with the ability to multi-task and possess good customer and communication skills. Joining the credit team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.

Requirements

Associates or bachelor's degree in accounting, finance, or business-related field preferred
Minimum of 2 years collections experience including interaction with a large customer base preferred
Proficient in MS Excel (vlookups, pivot tables) and MS Office
Strong verbal and written communication ability along with negotiation/collection skills
Strong organizational, time management, priority setting, and problem-solving abilities.
Ability to work in office and/ or remotely as required.

Responsibilities

Perform collection calls and emails on assigned portfolio of customers
High volume experience is highly preferred
Accounts receivable, research, and invoice adjustments
Ensure customer statements, invoices and demand letters are sent to customers.
Reconcile customer balances to ensure accuracy and alignment with the customer.
Schedule/confirm payment deliveries.
Obtain agreements to pay and arrange and enforce payment plans.
Collaborate with AR team, Sales, management regarding disputes, problem accounts, and develop resolutions to collect the outstanding balances.
Document conversations and establish follow up routine for timely collection.
Complete daily/weekly collection reports.
Other projects as assigned.