Collections Specialist

Rochester Midland Corporation • Rochester, NY

18h • Onsite

About The Position

Rochester Midland Corporation, a leading manufacturer and global supplier of specialty chemicals, is searching for an experienced Collections Specialist for their Rochester, NY office.

The Collections Specialist is responsible for monitoring and resolving overdue balances in a professional and timely manner. This position relies on experience and judgment to plan and accomplish tasks with a certain degree of latitude and creativity.

This is an in-office position.

Requirements

• College degree OR equivalent in post-high school education and experience
• 1-2 years’ experience in the field of AR/collections.
• Working level knowledge of business office procedures including telephone skills and use of a personal computer and related software applications
• Proficient using Microsoft Office programs (Outlook, Work, Excel, and Access)
• Excellent organizational and time-management skills including ability to prioritize
• Excellent written, verbal, and non-verbal communication skills
• Ability to work with people at all organizational levels
• Basic mathematical analyses
• Accuracy and attention to detail
• Strong analytical skills
• Planning & priority setting
• Customer/ Vendor Relations and solutions focus
• Strong ethics and values, trust, and integrity
• Solution oriented
• Problem solving and critical thinking
• Organized

Responsibilities

• Contact customers via phone calls, e-mails, letters and faxes to collect past due balances, including invoices and any chargebacks, bill-backs, BPA’s, CJD’s or any other form of short-payment that is deemed invalid
• Contact customers regarding checks returned as unpaid
• Obtain and provide proof of delivery or other information to customers as needed
• Partner with sales and customer service personnel to resolve past-due balances
• Notify sales personnel prior to sending final demands for payment, send final demands for payment, and prepare accounts for transfer to a collection agency subsequent to expiration of the final demand period
• Assist in the annual internal audit process as needed
• Perform similar, comparable or related duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree