Collections Specialist

Sweetwater Sound•Fort Wayne, IN

7d•Onsite

About The Position

Sweetwater, the nation’s #1 online retailer of pro audio and music instruments is seeking to hire a sharp, efficient Collections Specialist for our Accounting team. Duties include collections, working with Sweetwater customers on payment plans, and other credit tasks from both a consumer and commercial perspective. We care deeply about the work we do, and we are committed to serving our customers. If you have these same qualities, we'd like to speak with you! This is a full time, hourly position. A typical shift will be 10:00 AM - 7:00 PM or 9:00 AM - 6:00 PM, Monday through Friday. We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater! Sweetwater’s culture is one that is built on the creation and celebration of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work. Having a truly diverse workforce allows us the opportunity to collectively respect, learn and grow from each unique perspective and experience. We have welcomed thousands of employees and families who have joined the Sweetwater team from all over the nation and the world, and we welcome you, too, to find out why we consider a career at Sweetwater the full-time dream.

Requirements

A degree in business or related field preferred
Previous experience performing credit-related tasks preferred
1-2 years experience in phone collections is preferred
The ability to perform tasks in a fast-paced environment
The capability to perform independently or in a group setting
Excellent attention to detail and familiarity with iOS preferred

Responsibilities

Contact customers and businesses with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments
Maintain records of contacts and attempted contacts with delinquent customer accounts as well as records of any payments collected from the customer
Resolve customer issues and complaints concerning billing
Submit regular reports on the status of unpaid accounts and any repayment progress
Print and prepare collection letters for distribution
Contact customers via phone, email, etc., to resolve overdue bills
Use third party data providers to locate and update contact information
Work with third party collections agencies and notify customers of their collections status
Communicate and work with other departments within Sweetwater regarding delinquent customer accounts
Coordinate with the AP departments of businesses and institutions to apply payments and credits to the correct outstanding invoices on their accounts