Collections Supervisor

Columbia Bank • Federal Way, WA

1d • $23 - $30 • Onsite

About The Position

Responsible for the supervision and training of collections staff. Monitors departmental delinquency and call volume goals to insure proper account penetration. Trains, mentors and motivates staff to meet and exceed company goals and standards. Ability to lead, motivate, and manage a team of collectors with multiple levels of collection experience. Strong verbal and written communication skills to interact with staff, customers, and other departments. Ability to analyze data, identify trends, and make informed decisions. Skill in resolving conflicts and finding solutions to complex collection issues. Ensuring accuracy in documentation and compliance with policies. Ability to manage multiple tasks, prioritize workload, and maintain efficient operations. Familiarity with collection systems (e.g., ARTIVA, Isaac, ShoreTel) and other relevant software. Understanding of relevant laws and regulations (e.g., FDCPA, FCRA) to ensure compliance. Providing excellent service to customers while maintaining firm collection practices. Ability to train and develop staff to enhance their skills and knowledge. Setting goals, monitoring performance, and providing feedback to improve results. Understanding financial principles related to collections and debt recovery. Building positive relationships with team members and other departments. Ability to adjust strategies and processes in response to changing circumstances. Demonstrates compliance with all company regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of the company’s written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate.

Requirements

• High School graduate or equivalent, required
• 2+ years FinPac collections experience and compliance knowledge required
• 1+ year collections experience within diverse equipment environment preferred
• 1+ year previous lead and/or supervisory experience preferred
• Ability to learn and adapt to new technology
• Proven ability to set and obtain goals.
• Outstanding behavioral coaching and development skills.
• Excellent interpersonal and motivation skills.
• Superior verbal and written communications skills.
• Strong time management and prioritization skills.
• Established cognitive and analytical skills.
• Displayed sense of ownership in relation to attitude and actions, assignments, and event outcomes.
• Detail oriented.
• Occasional travel may be required

Nice To Haves

• Bachelor’s degree in business management, finance or equivalent work experience preferred

Responsibilities

• Supervision and training of collections staff
• Monitors departmental delinquency and call volume goals to insure proper account penetration
• Trains, mentors and motivates staff to meet and exceed company goals and standards
• Lead, motivate, and manage a team of collectors with multiple levels of collection experience
• Interact with staff, customers, and other departments
• Analyze data, identify trends, and make informed decisions
• Resolve conflicts and finding solutions to complex collection issues
• Ensuring accuracy in documentation and compliance with policies
• Manage multiple tasks, prioritize workload, and maintain efficient operations
• Ensure compliance with relevant laws and regulations (e.g., FDCPA, FCRA)
• Provide excellent service to customers while maintaining firm collection practices
• Train and develop staff to enhance their skills and knowledge
• Set goals, monitor performance, and provide feedback to improve results
• Understand financial principles related to collections and debt recovery
• Build positive relationships with team members and other departments
• Adjust strategies and processes in response to changing circumstances
• Demonstrates compliance with all company regulations for assigned job function
• Keeps up to date on regulation changes
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training
• Maintain a working knowledge of the company’s written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description
• Coach, mentor, or train others and teach coursework as subject matter expert
• Actively learns, demonstrates, and fosters the corporate culture in all actions and words
• Takes personal initiative and is a positive example for others to emulate

Benefits

• We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.
• We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.
• Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED