Collections Supervisor - B2B hands on leader
About The Position
Lynden Incorporated is seeking a Collections Supervisor/Working Lead to work as part of our team in SeaTac, WA. You will be a working supervisor, managing a team of Collection Specialists collecting business to business (B2B) accounts, supporting the Credit & Collections Manager, and working directly with our company controllers on key accounts. This position is not safety sensitive. Are you awesome? Join a stable, family‑owned company with 40+ years of no layoffs and a collaborative team culture. Who we are: Lynden is a family-owned transportation and logistics company helping customers balance speed and budget with shipping via air, land, or sea. Our corporate office, home to 190 employees, supports 15 Lynden companies and over 2,500 employees. With a remarkable history of no layoffs in 40+ years, we offer you long-term stability in a rewarding career that will be an adventure! What you will manage: Team size: 5 Collection Specialists. Complexity: Multiple business units/sister companies. Key partners: Credit and Collections Manager and Controllers at the sister companies. Lead weekly performance huddles and ensure timely collections on assigned accounts. Improve collector productivity and aging, reduce past-due in assigned accounts and create efficiencies and best practices. Negotiate payment arrangements with customers in collaboration with Lynden sister companies. Why should you join us? We’re ethical and human. We don’t get everything perfect, but we try hard, and when we miss the mark, we own it and make it right. We work as a team—one built on mutual respect, collaboration, and support. We have a casual office setting with on-site gym, easy access to Link Light Rail and free onsite parking.
Requirements
- 5 years business to business (B2B) collections experience.
- Two years supervising direct reports, including work assignment, coaching, and performance feedback, within the past five (5) years.
- Previous ERP software experience (Workday Financials preferred).
Nice To Haves
- Experience working in a Shared Services environment (centralized teams supporting multiple business units).
- Bachelor’s degree in business related field.
Responsibilities
- Lead weekly performance huddles and ensure timely collections on assigned accounts.
- Improve collector productivity and aging, reduce past-due in assigned accounts and create efficiencies and best practices.
- Negotiate payment arrangements with customers in collaboration with Lynden sister companies.
Benefits
- Discretionary bonus program
- Competitive wages + annual wage reviews
- Cell Allowance: $10 per month
- Two medical plans starting as low as $0/month
- Medical, dental and vision for your family for $222/month (HDHP)
- Flexible Spending Account (FSA) or Health Savings Account (HSA)
- Mental health programs (in-office and virtual)
- 17 days Paid Time Off a year + additional paid extended leave. PTO increases with tenure
- 8 paid holidays each year
- 401(k) with company match + additional contributions
- No-cost Employee Assistance Program, life insurance, long term disability and AD&D
- Tuition Reimbursement program
- Mass transit reimbursement
- Career advancement through internal promotions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
