Collections Vendor Manager

Jobgether

2d•$79,000 - $109,200•Remote

About The Position

This role offers the opportunity to lead and optimize the performance of external collections partners while ensuring operational excellence and a superior borrower experience. You will serve as the primary point of contact for assigned vendors, monitoring performance metrics, resolving issues, and implementing improvement initiatives. Working closely with internal teams and vendor leadership, you will help align collections operations with strategic business goals. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving with data-driven insights, and is passionate about maintaining high standards of quality, compliance, and operational accountability. Your work will have a direct impact on efficiency, borrower satisfaction, and overall collections outcomes.

Requirements

Bachelorâs degree in Business, Finance, Operations, or a related field, or equivalent professional experience.
5+ years of experience in collections, servicing, or vendor management, including experience with third-party BPOs or first-party operations in financial services, consumer lending, or auto finance.
Proven track record managing vendor performance against KPIs, SLAs, and quality standards.
Experience conducting vendor onsite visits, operational audits, or compliance reviews.
Strong analytical skills, with the ability to interpret operational metrics and translate insights into actionable recommendations.
Excellent written and verbal communication skills for clear expectations and feedback to vendors and internal stakeholders.
Ability to thrive in a fast-paced, evolving environment with competing priorities.
Willingness and ability to travel domestically and internationally for vendor visits as required.

Nice To Haves

Experience supporting the launch or expansion of collections operations, including onboarding vendors or establishing governance and early-stage performance stabilization.
Previous international travel experience for vendor or BPO operational support and assessments.

Responsibilities

Managing and monitoring external vendor performance to meet or exceed KPIs, SLAs, and quality standards.
Collaborating with internal stakeholders to align vendor efforts with strategic objectives and measurable business outcomes.
Ensuring vendors deliver a seamless, professional, and compliant borrower experience.
Tracking performance using dashboards, operational metrics, and reporting tools to identify trends and actionable improvements.
Building and maintaining strong relationships with vendor leadership to foster partnership, accountability, and effective communication.
Leading performance improvement initiatives, including audits, onsite visits, and operational assessments.
Partnering cross-functionally with Operations, Legal, Risk, and Lending teams to ensure vendor compliance and operational alignment.

Benefits

Competitive base salary: $79,000â$109,200 USD, plus bonus and equity opportunities.
401(k) plan with generous matching ($2 for every $1 contributed, up to $15,000 per year).
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options.
Medical, dental, and vision coverage with significant employer contributions.
Company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage with options for supplemental coverage.
Paid time off, sick leave, company holidays, and paid family/parental leave.
Support for fertility, parenthood, and caregiving through family-centered benefits.
Employee Assistance Program (EAP) offering mental health and life resources.
Financial wellness resources, including financial planning tools and concierge services.
Annual wellness and productivity allowances to support personal development and work efficiency.
Remote-friendly environment with in-person collaboration opportunities and team events.