College Advisor, College of Health and Human Development (Student Services Professional II)

California State University, Fullerton•Fullerton, CA

About The Position

Under general supervision of the Executive Director of Academic Advising, the College Advisor will provide comprehensive, relational, and holistic academic advising to undergraduate students. As a team member of the Cal State Fullerton academic advising community, the College Advisor will support all students to be successful in navigating their academic journey, starting at matriculation through graduation. The College Advisor will strive to create and promote a positive university experience for each student, and support in achieving Cal State Fullerton’s commitment to student success. The College Advisor cultivates a strong understanding of student development, student support, and student success to effectively communicate with students in the rapidly changing communication environment. Leveraging comprehensive, relational, and holistic academic advising strategies to students with numerous experiences, the College Advisor assists in the implementation and personal delivery of various academic advising programs and strategies. Advocates for the advising needs of students that contribute to their successful enrollment, engagement, and completion of their educational goals. The College Advisor will also serve as a member of the College of Health and Human Development (HHD) academic advising team. In collaboration with faculty and Chairs in HHD, the College Advisor will participate in learning activities, particularly in the areas of inclusive and equitable practices for student success. Engages in professional development and lifelong learning of knowledge and skills in academic advising, tools, technologies, and best practices. To translate and apply student success strategies, the College Advisor will establish working relationships with academic departments, colleges, university services, programs, offices, and all advising teams for the purpose of creating a seamless university advising environment conducting all actions with exceptional student service, the College advisor will seek to identify core challenges, propose solutions, and effectively communicate with staff, students, and academic leaders as appropriate. Develops and implements campaigns designed to increase retention, reduce equity gaps, and facilitate progress toward the degree. Using basic interviewing and counseling techniques, the College Advisor delivers effective and compassionate assistance to students on academic notice or experiencing other academic and personal challenges. Accesses and maintains a student tracking database and utilizes campus advising and data analytic tools to support advising and outreach efforts. Reports on students supported, challenges experienced, and overall outcomes. Other duties as assigned.

Requirements

Bachelor’s degree or the equivalent from an accredited four-year college or university in one of the behavioral sciences, public administration, business administration or a job-related field and two years of professional experience in one of the student services program areas or a related field. A master’s degree in a job-related field may be substituted for one year of professional experience. Additional specialized and relevant experience may be substituted for the required education on a year-for-year basis.
General knowledge of the methods and problems of organizational management, research, and interview techniques.
Ability to interpret and apply program rules and regulations, obtain factual and interpretative information through interviews, and advise students individually and in groups on complex student-related matters.
Ability to reason logically and use initiative in planning work assignments and in implementing long-range program improvements.
Ability to plan, develop, coordinate, supervise, and organize programs and activities.
Ability to interact with a diverse student population, faculty, staff, and the public.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to establish and maintain cooperative working relationships with a variety of individuals.
Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and of the overall organization.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment.
CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.
Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Nice To Haves

Competence of following all university policies, procedures, and guidelines, including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
Ability to reason logically and use initiative in planning work assignments and implementing long-range program improvements.
Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to acquire knowledge of the operations, functions, and programs of the campus and unit to which assigned.
Proficiency in using common office suites (e.g., Office365).
Proficiency in using relevant student engagement platforms and tools (e.g., Navigate, video production tools, EAB Navigate, Ellucian Degree Audit, etc.)
A reliable source of transportation for occasional travel to off campus events.

Responsibilities

Provide comprehensive, relational, and holistic academic advising to undergraduate students.
Support all students to be successful in navigating their academic journey, starting at matriculation through graduation.
Strive to create and promote a positive university experience for each student, and support in achieving Cal State Fullerton’s commitment to student success.
Cultivate a strong understanding of student development, student support, and student success to effectively communicate with students.
Assist in the implementation and personal delivery of various academic advising programs and strategies.
Advocate for the advising needs of students that contribute to their successful enrollment, engagement, and completion of their educational goals.
Serve as a member of the College of Health and Human Development (HHD) academic advising team.
Participate in learning activities, particularly in the areas of inclusive and equitable practices for student success.
Engage in professional development and lifelong learning of knowledge and skills in academic advising, tools, technologies, and best practices.
Establish working relationships with academic departments, colleges, university services, programs, offices, and all advising teams for the purpose of creating a seamless university advising environment.
Identify core challenges, propose solutions, and effectively communicate with staff, students, and academic leaders as appropriate.
Develop and implement campaigns designed to increase retention, reduce equity gaps, and facilitate progress toward the degree.
Deliver effective and compassionate assistance to students on academic notice or experiencing other academic and personal challenges.
Access and maintain a student tracking database and utilizes campus advising and data analytic tools to support advising and outreach efforts.
Report on students supported, challenges experienced, and overall outcomes.
Other duties as assigned.