College Intern - TechStop

Salt River Project • Tempe, AZ

161d

About The Position

Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona. The candidate will be part of the End User Support (EUS) team, whose mission is to improve stakeholder experiences by providing delivery channels for self-service and flexibility to support working anywhere, anytime, on any device. This position is responsible for providing exceptional customer service support to SRP employees and fellow team members by ensuring efficient and effective work order management.

Requirements

• Experience with the Windows & Macintosh Operating System and Microsoft Office productivity suite as well as Android/iOS mobile devices.
• A strong background in client support and demonstrated ability to work with clients of varied technical skill levels.
• Oral and written communication skills, including understanding of good documentation practices.
• Well organized with the ability to manage and prioritize multiple tasks simultaneously.
• Must be actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester and must be working towards a degree or certificate from an accredited college or university.

Responsibilities

• Provide on-site support in a walk-up support center for IT issues, requests, and devices (smart phones, tablets, laptops, and software), including general support, repairs, and refreshes.
• Troubleshoot issues with applications, operating systems, services, hardware, network connectivity and other infrastructure.
• Partner with other support teams and tiers by providing knowledge and technical assistance to fulfill requests and resolve issues.
• Work within a defined set of processes and procedures, including Incident Management, Knowledge, and Request Tickets.
• Create knowledge articles for Support and Business stakeholders.
• Assist with other unlisted duties as needed.

Benefits

• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Utilities
• Education Level: No Education Listed