Collision Center Estimator - Albany, OR

Gordon Truck Centers • Albany, OR

3d • Onsite

About The Position

GTC is now accepting applications for a Collision Center Estimator/Repair Consultant for the new Albany, OR commercial body shop opening in May 2026! GTC is the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network. Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 19 dealerships doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft, Western Mountain Bus and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications. GTC offers a competitive salary and benefits including healthcare, 401k with company match, paid time off, vacation and holiday pay, and education assistance. Apply Today! We look forward to working with you! Click to learn more about GTC. GTC's Collision Center Estimator/Repair Consultant position is key to our efforts for excellent customer service and accurate repair estimates. The role works with our Body Shop Manager and our Technicians to provide thorough and accurate information to the Body Shop team to ensure we meet customer needs and expectations.

Requirements

• Education : High School diploma or equivalent preferred.
• Experience : Previous Estimator, Service Advisory, Technician or Foreman experience preferred or One year or more related experience in a repair facility.
• Technical knowledge of heavy-duty vehicles required.
• Previous customer service experience required.
• Skills: Must be professional and safety minded at all times.
• Excellent communication skills, both verbal and written, as well as active listening skills.
• Exceptional customer service, time management and organizational skills.
• Ability to prioritize and multi-task.
• Able to work with minimal supervision and direction.
• Ability to work independently as well as part of a team.

Responsibilities

• Evaluate the information provided by the customer to determine the estimated cost of services.
• Estimate and document costs in a clear manner; provide information in a timely fashion to team members; Update estimates with most accurate information.
• Communicate with the customer/driver on the status of repair when needed.
• As needed, assist in opening and closing of repair orders in accordance with estimate, enter other work needed, check for warranty coverage, and utilizing appropriate systems.
• Use good judgment to maintain a safe and organized work environment, in accordance with company procedures.
• Ability to evaluate, describe and translate additional unforeseen work and costs to the Collision Center Shop Manager and/or customer.
• Other duties assigned as business needs require.
• Inspect and monitor work areas to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
• Work directly with Body Shop Technicians on coordination of repairs as needed.
• Provide back up support for Body Shop as needed. Such duties could include opening and closing repair orders, writing and reviewing estimates, calling customers with updates and repair approval.
• Keep accurate and up to date notes on all work.
• Adhere to all applicable safety policies, procedures and standards.
• Maintain a departmental company team attitude with all employees; with a heavy emphasis on safety, service and sustainability.

Benefits

• GTC offers a competitive salary and benefits including healthcare, 401k with company match, paid time off, vacation and holiday pay, and education assistance.
• Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program (EAP).
• Eligible employees can enroll in our company Health Savings Account (HSA).
• Tuition reimbursement and profit sharing are available for employees.
• For retirement savings, GTC offers traditional pre-tax 401(k) and post-tax Roth 401(k) options.
• For qualifying employees, the company will match dollar for dollar of your contributions up to 3% of your income.
• Employees receive paid vacation, personal time off (PTO) and six (6) paid holidays.
• More information can be found at https://www.gordontruckcenters.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED