Collision Center Estimator - Westside Lexus

Careers | The Friedkin Group•Houston, TX

About The Position

Accuracy. Honesty. Attention to detail. If you have these qualities AND want to make a great living putting them to use, then our dealership has an opportunity for you. As our collision center estimator, you will work with some of the best collision center associates in the business to ensure that repairs are estimated properly and delivered as promised. Our goal is to always exceed expectations, and we need estimators who feel the same way. Prior experience as an estimator or in a similar customer service role is required.

Requirements

Demonstrated ability to work professionally and courteously with customers
A people-focused mindset and a passion for providing great customer service
Proficiency with multiline phone systems and computers
Ability to work in a fast-paced work environment
Strong organizational and time management skills
Professional appearance and strong work ethic
Must be able to communicate clearly and effectively in English
High school diploma or GED
Prior experience as an estimator or in a similar customer service role is required.

Nice To Haves

Customer service experience is a plus

Responsibilities

Prepare honest, accurate and complete damage estimates for customers
Inspect damaged vehicles thoroughly using standard written procedures
Estimate repair costs and the anticipated time needed to complete them
Monitor repairs as they are made and track costs, labor and materials
Ensure that all work meets quality standards
Provide exceptional customer service and follow-up
Coordinate and communicate actions within the dealership and the collision center