Collision Customer Service Representative
About The Position
We are a established independent Toyota and Lexus focused collision repair facility in the Chicagoland area. The role of a CSR is to be a single point of contact to customers who's vehicles have ben scheduled to be processed through the collision center. The Ideal Candidate Should be · Able to build relationships with Customers and staff Communicative, welcoming and friendly Committed to growing and learning Confident, professional demeanor and dress appropriately Valid Driver's license and good driving history. QualificationsResponsibilities include:
Requirements
- Valid Driver's license and good driving history.
Nice To Haves
- Multi-Lingual is a plus.
Responsibilities
- Greet customers initially.
- Obtain authorization and explain the repair plan process
- Facilitate the rental car process.
- Inspect vehicle with the customer, identify claim-related and unrelated damages.
- Communicate with customer after repair planning is complete, such as expected completion date, email estimate to customer when appropriate.
- Update customer with status, when appropriate
- Contact customer when repairs are complete and set up pickup time/date.
- Collect payments, explain Customer survey's.
- Keep work station tidy and professional.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
