Collision Manager - BMT Honda

Doggett Auto•Beaumont, TX

21h

About The Position

The Collision Manager is responsible for overseeing the daily operations and overall performance of the dealership’s collision center, ensuring the achievement of revenue, gross profit, cycle time, and customer satisfaction goals. Essential Functions Provide leadership to estimators, body technicians, paint technicians, and support staff Drive consistent execution of dealership and OEM repair standards, and work closely with department leaders to support overall dealership performance Lead, train, and motivate collision center staff to achieve production, profitability, and customer satisfaction objectives Oversee daily workflow, scheduling, and quality control to ensure timely and accurate vehicle repairs Monitor key performance indicators including cycle time, severity, technician productivity, parts gross, and CSI Manage repair order flow from estimate to delivery, ensuring proper documentation and insurer compliance Develop and maintain strong relationships with insurance carriers and DRP partners Ensure accurate estimating and supplements using approved estimating platforms Collaborate with the Parts and Service departments to ensure efficient parts ordering and overall dealership coordination Monitor expenses, control costs, and manage departmental budgets to meet profitability targets Oversee customer experience initiatives to ensure high CSI scores and timely resolution of customer concerns Ensure compliance with OEM repair procedures, safety regulations, and all federal, state, and local laws Recruit, hire, train, and retain high-performing collision center personnel Maintain a safe, clean, and organized work environment

Requirements

Minimum 5–7 years of collision repair experience with at least 2–3 years in a management role
Strong understanding of estimating systems, DRP processes, and insurance claims procedures.
Excellent leadership, communication, and customer service skills
High level of integrity, professionalism, and attention to detail
Proficient in estimating software, DMS, and related automotive systems
Valid driver’s license and clean driving record
Must reside in the Beaumont / East Texas area
Stand and walk for long periods of time
Lift up to 75 pounds
The Collision Manager must perform the essential duties and responsibilities of this position, with or without reasonable accommodation, efficiently and accurately, and without causing significant safety risk to self or others.

Nice To Haves

Dealership collision center experience strongly preferred
Proven ability to lead teams to achieve strong revenue and gross profit results

Responsibilities

Provide leadership to estimators, body technicians, paint technicians, and support staff
Drive consistent execution of dealership and OEM repair standards, and work closely with department leaders to support overall dealership performance
Lead, train, and motivate collision center staff to achieve production, profitability, and customer satisfaction objectives
Oversee daily workflow, scheduling, and quality control to ensure timely and accurate vehicle repairs
Monitor key performance indicators including cycle time, severity, technician productivity, parts gross, and CSI
Manage repair order flow from estimate to delivery, ensuring proper documentation and insurer compliance
Develop and maintain strong relationships with insurance carriers and DRP partners
Ensure accurate estimating and supplements using approved estimating platforms
Collaborate with the Parts and Service departments to ensure efficient parts ordering and overall dealership coordination
Monitor expenses, control costs, and manage departmental budgets to meet profitability targets
Oversee customer experience initiatives to ensure high CSI scores and timely resolution of customer concerns
Ensure compliance with OEM repair procedures, safety regulations, and all federal, state, and local laws
Recruit, hire, train, and retain high-performing collision center personnel
Maintain a safe, clean, and organized work environment