Command Center Officer

Westgate Resorts•Ocoee, FL

2d•Onsite

About The Position

Westgate Resorts is seeking a full-time, on-site Emergency Management Command Center Security Officer in Orlando, FL to support 24/7 emergency operations, safety, and security response for all Westgate properties nationwide. In this critical role, you will monitor CCTV and access control systems, manage real-time communications, coordinate with law enforcement and emergency responders, and provide situation updates to senior leadership. You’ll help ensure preparedness, response, mitigation, and recovery for incidents nationwide while maintaining situational awareness and operating within Westgate’s Emergency Management protocols. This position is ideal for candidates with experience in emergency operations, security dispatch, public safety, or command center environments. Success requires focus, teamwork, effective communication, and the ability to remain calm during high‑pressure events. The individual must possess and adhere to the following core values: Integrity, Passion, Work Ethic.

Requirements

1–3 years of experience in security, emergency management, dispatching, public safety, or similar fields preferred.
High school diploma or GED required
ICS 100 and ICS 700 preferred
Proficient in Microsoft Word and Excel
Ability to work effectively under pressure
Strong decision-making and communication skills
Able to multitask, follow direction, and meet deadlines
Team-oriented with strong situational awareness

Nice To Haves

ICS 100 and ICS 700 preferred

Responsibilities

Monitor CCTV, access control, alarm systems, and surveillance platforms for all Westgate resort properties.
Serve as the communication lead between emergency responders and Senior Leadership nationwide.
Maintain focus while monitoring multiple video feeds and information sources.
Prepare detailed incident reports for management after events or critical situations.
Support Emergency Management objectives with leadership, safety teams, and resort management.
Assist nationwide teams with planning, training, equipping, and preparedness processes.
Represent Westgate in city, county, or state Emergency Operations Centers (EOCs) during activations.
Deliver accurate updates during emergency and non-emergency events from report to resolution.
Maintain precise communication, attendance, and incident logs.
Research past incidents and retrieve CCTV footage as needed.
Monitor news and intelligence sources for situational awareness across all resort locations.
Use Emergency Notification Systems to issue alerts and identify potential risks.
Support or coordinate responses involving police, fire, or EMS personnel.
Assist Westgate Security teams at the direction of Emergency Management leadership.
Complete required FEMA/ICS and security command certifications.
Perform additional duties related to emergency communications, preparedness, response, recovery, and mitigation.

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs