Command Center Specialist

First Cash•Fort Worth, TX

About The Position

The Command Center is the primary point of contact for employees, customers, facilities, security officers, and other vendors for safety and security issues and inquires. The Event Monitoring Technician is responsible for the remote monitoring of our stores via live video/audio. This position will respond to security events in real time by manipulating the store security features to neutralize threats. This includes triggering audio alarms, deploying countermeasures and contacting local emergency responders.

Requirements

Ability to work 6PM to 6AM
Ability to communicate effectively in person, via phone and email
Strong customer service skills
High School diploma or GED
Must have a strong proficiency with computers and various software; experience with MS Windows Excel and Outlook required; Manitou is a plus
Able to work well in stressful situations and handle pressure
Strong Ability to multi-task
Attendance and punctuality are essential and expected
Audio/Video skills & troubleshooting a plus
Ability to work flexible schedules including nights, weekends, holidays, periodic overtime and unscheduled shifts

Nice To Haves

Prior military technical experience is a plus (a tech related MOS)

Responsibilities

24/7 audio and video monitoring of all First Cash locations in the U.S.
When notified of an event, verify live/recorded video feeds to assess situation
Partner with local police departments to ensure threats are neutralized
Communicate with store management & Security Department post-event as directed by procedure
As needed, pull recorded video for management and police to review
Troubleshooting and facilitating problem resolution
Collaborating with Manager to identify process, quality and equipment improvements
Ensuring the safety of First Cash employees and customers by monitoring and responding to events

Benefits

Comprehensive Medical, Dental, Vision, Life, Supplemental, and other insurance options for eligible employees
After 6 months of service - 40 hours
After 1 year of service - 80 hours annually
After 5 years of service - 120 hours annually
Eligible Full-time employees receive paid vacation leave based on their tenure with the Company as follows:
After 6 months of service - 8 hours
After 1 year of service - 16 hours annually
After 5 years of service - 24 hours annually
Full-time employees receive paid sick leave based on their tenure with the Company as follows:
Participation in the FirstCash 401k program after six (6) months of employment.
Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements.
Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
Access to the FirstCash Pet Insurance program