Commerce Media Operations Manager

MGM Resorts International • Las Vegas, NV

5d

About The Position

As a Commerce Media Operations Manager, you will play a pivotal role in advancing MGM Resorts’ rapidly expanding commerce media network, serving as the operational anchor for the execution of premium partner campaigns across a diverse portfolio of on‑property and digital channels. You will oversee the full lifecycle of campaign deployment—from trafficking and creative quality assurance to governance, pacing, and performance validation—while ensuring all assets meet MGM’s rigorous brand, technical, and regulatory standards. Acting as a key liaison to internal stakeholders and external advertising partners, you will troubleshoot delivery challenges, maintain impeccable operational accuracy, and steward comprehensive revenue tracking and reporting for senior leadership. This role offers the opportunity to shape scalable processes, elevate partner experience, and directly contribute to the future growth and sophistication of MGM’s commerce media business.

Requirements

• Must have a Bachelor's Degree.
• Prior relevant experience in Ad Operations, Digital Trafficking, Media Production, or Content Operations preferred.
• Prior relevant experience in supporting retail, commerce media, or DOOH media environments preferred.
• Prior experience working with CMS and digital signage platforms (e.g., Poppulo, BrightSign, Scala, NetX, or similar) preferred.
• Familiarity with hospitality environments or brand forward organizations preferred.

Responsibilities

• Own end‑to‑end trafficking and execution of all commerce media campaigns across MGM’s on‑property and digital media including out-of-home marquees, in‑room TV, on-property digital screens, mobile/app, and web placements.
• Ensure all creative assets meet technical specifications, brand standards, and applicable regulatory requirements prior to launch.
• Manage creative QA, flighting accuracy, content rotation, and campaign pacing to ensure flawless delivery.
• Serve as the primary operational liaison to MGM’s designated commerce media sales agency.
• Partner with Property Marketing, Corporate Brand, Digital Marketing, and Multimedia teams to review, approve, version, and publish creative assets.
• Implement and maintain MGM’s content governance and delivery process in partnership with corporate and property brand and operations teams, ensuring campaigns remain in alignment with MGM's agreed upon content governance strategy.
• Troubleshoot and resolve campaign delivery issues across hardware, software, and network dependencies.
• Ensure precise campaign setup, reporting tags, proof‑of‑performance documentation, and post‑campaign validation, including digital / remote and physical / in-person content proof of play support.
• Own revenue tracking, billing, reconciliation, and payment processes in partnership with Finance, Accounting, and Ad Sales.
• Develop, document, and refine standard operating procedures (SOPs) to support scalable operations and consistent execution.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & Income Protection benefits (for eligible employees).
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager