Commercial Account Manager

Anatomy IT

18h • Remote

About The Position

The Commercial Account Manager (CAM) is the primary sales and relationship liaison between Anatomy and our customers. You will provide direction to our customers related to their technical roadmap and their workstations, servers, storage, and networking, often from multiple vendors. Having a project management mindset is helpful as there are lots of moving parts on a day-to-day basis. In the CAM role you will work with a high volume of clients. You will be tasked with developing a relationship and becoming a trusted advisor to our customers. You will be the face of Anatomy to our customers and in turn be their voice within Anatomy.   This position requires a highly motivated team player with excellent interpersonal skills. This position is remote and sits within our commercial team.  

You will do great things in this role if you are a customer advocate at heart, understand customer health and risk mitigation, aren’t afraid to ask the hard questions, and can ferret out upsell opportunities. If you have a strong background in IT that is even better as often AMs do end up providing consultation to the customers to help them determine what they need to be successful.
 

Requirements

• Solid customer service and organizational skills
• 4-year bachelor’s degree from an accredited institution
• 2 – 3 years’ work experience in an account management role, commercial sales, project management role or related role
• High-level understanding of business technology; good technical acumen
• Ability to navigate difficult customers and situations
• Travel to client sites 10%
• Presenting proposals; strong written and verbal communication
• Customer-first approach
• Active approach to solving problems and receiving feedback
• Strong work ethic

Nice To Haves

• Salesforce experience a plus
• ConnectWise experience a plus

Responsibilities

• Develop and maintain executive and departmental relationships with assigned clients.
• Perform regular reviews of client agreements to look for opportunities to expand or refresh.
• Proactive outreach to customers on a regular basis.
• Address and follow up on all client escalated issues.
• Monitor customer health and proactively work with internal teams and customers to reduce churn and mitigate accounts identified as at risk or “red”.
• Maintain sales forecasts, key contacts & roles, account notes, and other related documentation in Salesforce for all assigned accounts.
• Proactively work to quickly close any reactive tickets assigned to CAM from ConnectWise (ticketing system).
• Have visibility into the support status of each account and assist as required for any high-profile issues.
• Have visibility into the accounts receivable status of each account and assist where needed for any delinquencies.
• Attain the annual sales quota established for your defined set of clients.
• Role is quota based so CAM will actively be looking for ways to drive success and expansion within existing customer base.
• Develop and present project, service, and product quotes to clients.
• Provide a consultative approach to your customer relationships with an eye on upsell and expansion opportunities.
• Keep an eye on expiration of any software and hardware for your customer and recommend replacements.
• This is an entry level role where you will own a book of business and work with a high volume of customers.

Benefits

• Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees