Commercial Analyst

Oxford Nanopore Technologies

5h • $81,000 - $101,000

About The Position

As a Commercial Analyst, you’ll be the connective tissue across Sales, Logistics, Finance, and Technical/Customer Support—turning operational data into actions that improve customer experience, revenue operations, and fulfillment efficiency. You’ll analyze trends, build dashboards, streamline processes (SOPs/workflows), and support ERP/CRM enhancements to drive measurable improvements in service quality and commercial performance.
Industry requirement: Life Science or Biotech experience is mandatory for this role.

Requirements

• Education: Bachelor’s in Business, Operations, Analytics, Supply Chain, or related field (or equivalent experience).
• Experience: Minimum of 2 years in customer operations, supply chain, commercial operations, or commercial support within Life Sciences/Biotech (mandatory).
• Analytics: Advanced Excel/Google Sheets; comfort with data validation, pivoting, and performance tracking. (Power BI/Tableau/Looker a plus.)
• Systems: Familiarity with ERP (e.g., D365, Oracle, SAP) and CRM (e.g., Salesforce); experience testing enhancements and documenting user guides.
• Collaboration: Excellent interpersonal skills; able to work across functions and time zones with crisp, outcome-oriented communication.
• Execution: Detail-oriented, organized, and adaptable; able to manage multiple priorities and meet tight deadlines in fast-paced environments.

Nice To Haves

• Exposure to Lean, Six Sigma, or similar process improvement methodologies.
• Understanding of global logistics, trade compliance, or fulfillment operations.
• Experience running small projects (timeline/risks/stakeholders) and preparing training/enablement materials.

Responsibilities

• Monitor and analyze customer & technical service cases, orders, shipping data, and support inquiries to spot patterns, bottlenecks, and opportunities.
• Build and maintain dashboards & reports that track KPIs for commercial operations (e.g., case resolution time, order accuracy, on-time delivery, CSAT/NPS, quote-to-cash cycle).
• Deliver clear, actionable insights on customer behaviors, trends, and satisfaction drivers to guide strategic decisions.
• Partner with Sales, Logistics, Finance, and Technical Support to troubleshoot and resolve issues in order processing, delivery, and invoicing.
• Lead or contribute to continuous improvement projects using structured problem-solving and data-driven hypotheses.
• Develop and document scalable SOPs and workflows; ensure consistency and auditability as the business grows.
• Ensure compliance with policies, trade regulations, and quality standards across the customer order lifecycle.
• Support ERP/CRM enhancement projects (e.g., testing, data validation, feedback capture, training documentation, and light user enablement).
• Maintain strong SFDC hygiene and KPI tracking; contribute to tooling improvements and adoption.

Benefits

• Certain roles within ONT are eligible for annual bonus and stock. These awards are allocated based on individual performance.
• Employees based in the US have the option to choose healthcare benefits, participate in the company 401(k) plan and company match, we also offer short-term and long-term disability coverage, basic life insurance, and commuter benefits to name a few.
• We are proud to be an equal opportunity employer. We select and employ candidates only in accordance with their merits, qualifications, and abilities to perform the duties of the job regardless of gender, marital status, race, religion, color, age, disability, sexual orientation, military or veteran status. If you require an accommodation to complete the application or interview process, please contact [e-mail]

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level