Commercial Assistant General Manager (10 Hudson Yards)

Related • New York, NY

10d • $125,000 - $135,000

About The Position

At Related, we take pride in creating and managing some of the most dynamic and recognizable properties in New York. We’re seeking an Assistant General Manager to help lead operations at 10 Hudson Yards, a premier office tower within Hudson Yards, supporting operational excellence, strong tenant partnerships, and an exceptional workplace experience.

Building Information: 10 Hudson Yards | Related
The Assistant General Manager supports the General Manager or Senior General Manager in managing the overall property operation, including financial performance and tenant relationships. The AGM must dictate the direction of the asset by understanding and managing owner and tenant requirements and expectations, as well as property staff, contractor and vendor performance.

The Assistant General Manager is responsible for execution of the following objectives:
Lead team of individuals across multiple disciplines to deliver Class A+ operational management service including accounting, tenant relations, maintenance and repair, security, janitorial services, landscaping, etc.
Manage tenant experience for large scale occupiers (100k+ SF) through life of lease- with special emphasis on initial move in, timely resolution of maintenance requests, and fulfilling unique ad-hoc requests
Provide excellent customer service to all tenants and guests through pro-active, results driven interactions and via execution of the Related Customer Experience program
Continuously assess the asset and its resources, identifying priorities and objectives, and recommending valuable strategies to improve operational performance and service
On an ongoing basis, assess operation risks and recommend strategies to mitigate them. Be proactive in advising senior management of issues/opportunities that may have meaningful economic consequence.
Conduct regular inspections of the property and tenant spaces to ensure proper upkeep of the property and compliance with leases. Ensure tenant adherence to property Rules and Regulations and local/federal codes and directives.
Ensure that management, property and lease files are properly maintained, and kept up to date in accordance with company policy and legal requirements. Prepare and maintain appropriate tenant lease files, records, correspondence and file notes.
Create, implement and manage base building SOPs and best practices ensuring all building functions clearly understand duties and responsibilities
In coordination with General Manager and with consideration to other portfolio based initiatives, lead operational procurement and contracting, including bid processes, negotiation and service delivery
In coordination with the Director of Engineering, execute large scale capital projects to maintain and enhance property value
In coordination with Marketing, manage special events including common area activity, tenant outreach and holiday décor.
Lead expense management efforts, including continual assessment of contracts, services and other property functions
Create annual budgets and analyze financial statements on an on-going basis throughout the year, including preparing variance reports and performing reforecasts to revenue, expenses and capital expenditures
Build and maintain strong relationships across the organization, ensuring honest, timely and transparent communication
Ensure deliverables of the highest standard while managing all legal and safety considerations

Requirements

• Minimum of 5 years of experience in Property Management in a Class A high-rise office tower
• Effective, clear, and affirmative verbal and written communication skills
• Understanding of building mechanical, electrical and plumbing systems
• Understanding of property management issues
• Ability to provide leadership, direction, counsel and motivation to a team of diverse skill sets
• Ability to perform written assignments, including preparation of reports, proofreading and editing
• Experience in maximizing operating and financial performance of an operating asset
• Skilled in organization, multi-tasking and time management
• Clear and demonstrated decision making capabilities
• Ability to support and inspire an innovative and productive operating culture

Nice To Haves

• Hospitality / Customer Experience background preferred
• Real estate management designation (e.g. CPM, RPA or equivalent) preferred

Responsibilities

• Lead team of individuals across multiple disciplines to deliver Class A+ operational management service including accounting, tenant relations, maintenance and repair, security, janitorial services, landscaping, etc.
• Manage tenant experience for large scale occupiers (100k+ SF) through life of lease- with special emphasis on initial move in, timely resolution of maintenance requests, and fulfilling unique ad-hoc requests
• Provide excellent customer service to all tenants and guests through pro-active, results driven interactions and via execution of the Related Customer Experience program
• Continuously assess the asset and its resources, identifying priorities and objectives, and recommending valuable strategies to improve operational performance and service
• On an ongoing basis, assess operation risks and recommend strategies to mitigate them. Be proactive in advising senior management of issues/opportunities that may have meaningful economic consequence.
• Conduct regular inspections of the property and tenant spaces to ensure proper upkeep of the property and compliance with leases. Ensure tenant adherence to property Rules and Regulations and local/federal codes and directives.
• Ensure that management, property and lease files are properly maintained, and kept up to date in accordance with company policy and legal requirements. Prepare and maintain appropriate tenant lease files, records, correspondence and file notes.
• Create, implement and manage base building SOPs and best practices ensuring all building functions clearly understand duties and responsibilities
• In coordination with General Manager and with consideration to other portfolio based initiatives, lead operational procurement and contracting, including bid processes, negotiation and service delivery
• In coordination with the Director of Engineering, execute large scale capital projects to maintain and enhance property value
• In coordination with Marketing, manage special events including common area activity, tenant outreach and holiday décor.
• Lead expense management efforts, including continual assessment of contracts, services and other property functions
• Create annual budgets and analyze financial statements on an on-going basis throughout the year, including preparing variance reports and performing reforecasts to revenue, expenses and capital expenditures
• Build and maintain strong relationships across the organization, ensuring honest, timely and transparent communication
• Ensure deliverables of the highest standard while managing all legal and safety considerations

Benefits

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed