Commercial Fleet Service Advisor

Sanderson Ford•Glendale, AZ

17h•Onsite

About The Position

Sanderson Ford is seeking an experienced Commercial Fleet Service Advisor to join our Commercial Truck & Fleet Service Team. This position works directly with business clients, fleet accounts, and heavy-use customers who depend on fast turnaround times and accurate communication. If you thrive in a high-volume environment, understand commercial truck service operations, and know how to build long-term client relationships, this is a high-impact and high-earning opportunity.

Requirements

1–2+ years of experience as a Service Advisor ( commercial truck advisor experience strongly preferred)
Strong knowledge of Ford trucks, diesel engines, and fleet vehicle maintenance
Excellent communication skills with ability to manage high call and repair order volume
Ability to interpret and clearly explain repair recommendations to commercial clients
Professional, customer-focused approach with ability to build trust quickly
Strong organizational skills and attention to detail
Proficiency with DMS/CRM systems and OEM service platforms
Valid driver’s license with clean driving record

Responsibilities

Greet commercial customers and fleet drivers professionally, in person and by phone
Open, update, and close repair orders with complete and accurate documentation
Clearly document vehicle concerns and verify commercial service needs
Communicate repair timelines, status updates, and approval requests
Coordinate with dispatch and technicians to manage workflow and meet deadlines
Present recommended maintenance and repair services
Review multi-point inspection results with customers
Maintain relationships with business accounts, government clients, and fleet managers
Monitor repairs through completion and conduct follow-ups to ensure satisfaction
Ensure warranty and repair documentation complies with Ford OEM guidelines
Submit and administer fleet billing arrangements
Contribute to a clean, safe, and organized service environment