Commercial Lines Account Representative

Zimny Insurance Agency • Alexandria, MN

2d • Onsite

About The Position

Zimny Insurance Agency - Northway Insurance is a locally owned and operated business proudly serving Alexandria and Park Rapids area and surrounding communities. As a small, community-focused agency, we take a personal approach to everything we do—whether it's helping clients protect what matters most or supporting the growth of our team. We’re currently seeking a detail-oriented, client-focused Commercial Insurance Account Representative .
Job Summary: As a Commercial Insurance Account Representative , you will support producers and clients by managing commercial insurance accounts, handling renewals, endorsements, certificates of insurance, and ensuring timely and accurate service. You’ll be a trusted resource for clients, providing outstanding customer service and maintaining strong relationships.

Requirements

• Excellent communication skills – Able to communicate clearly and professionally with clients, carriers, and teammates.
• Empathy and patience – Understand client concerns and responds calmly and supportively.
• Advocacy – Genuinely represents the client’s best interests while maintaining professionalism with carriers and team members.
• Strong problem-solving abilities – Finds effective solutions and resolves issues with confidence.
• Humble professionalism – Approaches work with confidence and competence, without ego; open to feedback and growth.
• High attention to detail – Ensures accuracy in all documentation and client interactions.
• Effective time management – Capable of handling multiple priorities and meeting deadlines.
• Adaptability – Comfortable with change and able to adjust to evolving client or business needs.
• Self-motivation and initiative – Demonstrate the ability to work independently with minimal supervision while also collaborating effectively within a team setting

Responsibilities

• Manage a book of small to mid-sized commercial accounts.
• Process policy renewals, endorsements, audits, and cancellations.
• Respond promptly to client inquiries and resolve issues effectively.
• Prepare certificates of insurance and other documentation.
• Communicate with insurance carriers for quotes, changes, and claims assistance.
• Maintain accurate records in the agency management system.
• Assist producers with marketing and placement of new business.
• Stay up to date with industry changes, products, and compliance requirements.

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Health, Vision, Life & Disability insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed