Commercial Lines Manager

The Barclay Group•Cinnaminson Township, NJ

20h•Onsite

About The Position

Essential Functions include but are not limited to the following: Oversee the day‑to‑day operations of the Commercial Lines Account Manager/CSR team, ensuring timely and accurate handling of policy changes, audits, invoicing, premium breakdowns, certificates, ID cards, and client inquiries. Provide daily support, guidance, and problem‑solving for Account Managers on complex service issues, claims questions, and coverage concerns. Audit and review commercial accounts for accuracy, compliance, documentation quality, and adherence to agency standards. Manage team schedules, workload distribution, and workflow efficiency to maintain high service levels. Oversee renewal workflows including loss runs, renewal applications, marketing, account rounding, pricing review, policy checking, and preparation of renewal documents. Ensure all files are updated in AMS as tasks are completed; reinforce documentation standards and accuracy. Review Suspense items daily and ensure timely completion by the team. Maintain strong relationships with commercial underwriters, carrier marketing reps, and internal staff. Ensure the team is familiar with carrier appetites, guidelines, and websites. Pull or oversee the retrieval of documents from carrier portals (renewals, endorsements, forms, etc.). Provide leadership in claims support, including guidance on reporting, documentation, and follow‑through. Assist with onboarding, mentoring, and training new Account Managers. Collaborate with agency leadership on operational improvements, procedures, and service standards. Promote a positive, accountable, and team‑oriented culture.

Requirements

Minimum 10 years of insurance industry experience, with strong Commercial Lines knowledge.
Management and operations experience preferred
Strong understanding of commercial coverages, claims processes, and carrier relationships.
Ability to audit accounts, identify errors, and ensure quality control.
Excellent analytical, organizational, and communication skills.
Ability to work in a fast‑paced environment and manage competing priorities.
A positive attitude, strong work ethic, and desire to coach and develop staff.
Ability to work collaboratively with Producers, Account Managers, and leadership.
NJ Property & Casualty License required.

Nice To Haves

Professional designations/accreditations preferred (CIC, CPCU, ARM, CRM, CISR, etc.).
AMS360 experience encouraged but not required.
Sales experience is helpful but not required- this is a service and operations‑focused leadership role.

Responsibilities

Oversee the day‑to‑day operations of the Commercial Lines Account Manager/CSR team, ensuring timely and accurate handling of policy changes, audits, invoicing, premium breakdowns, certificates, ID cards, and client inquiries.
Provide daily support, guidance, and problem‑solving for Account Managers on complex service issues, claims questions, and coverage concerns.
Audit and review commercial accounts for accuracy, compliance, documentation quality, and adherence to agency standards.
Manage team schedules, workload distribution, and workflow efficiency to maintain high service levels.
Oversee renewal workflows including loss runs, renewal applications, marketing, account rounding, pricing review, policy checking, and preparation of renewal documents.
Ensure all files are updated in AMS as tasks are completed; reinforce documentation standards and accuracy.
Review Suspense items daily and ensure timely completion by the team.
Maintain strong relationships with commercial underwriters, carrier marketing reps, and internal staff.
Ensure the team is familiar with carrier appetites, guidelines, and websites.
Pull or oversee the retrieval of documents from carrier portals (renewals, endorsements, forms, etc.).
Provide leadership in claims support, including guidance on reporting, documentation, and follow‑through.
Assist with onboarding, mentoring, and training new Account Managers.
Collaborate with agency leadership on operational improvements, procedures, and service standards.
Promote a positive, accountable, and team‑oriented culture.