Commercial Loan Administrator II

bankESB•Peabody, MA

About The Position

PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES: Respond to internal and external customer inquiries resolve commercial customer problems and/or assist in resolving commercial inquiries by directing customers to appropriate departments. Communicate basic lending information, general basic services and product information to customers and Bank personnel. Responsible for processing the daily overdrafts and return deposited items for the Bank’s Commercial customers’ ensuring that the prescribe policies and procedures of the Bank are adhered to. Responsible for reviewing the Loan Approval for completion of all due diligence, pre-closing conditions, collateral and guarantor requirements and ensure that OFAC checks have been completed through the Bank’s OFAC system on Borrowers, Guarantors and authorized signors. Prepare commitment letters in accordance with loan approval terms and conditions. Coordinate the Commercial Loan Closing by communicating with the Attorney and/or the Loan Officer; and preparing or obtaining necessary loan documentation (internal or external) for new loan requests or modifications to existing loans, ensuring adherence to required loan terms and conditions. Work in conjunction with closing attorneys, various vendors and customers to aid in closing process. Ensure that loan pre-closing requirements are met and that all expectations are accurately tracked. Prepare new loan documentation on loans that are not real estate secured and prepare Amendments to Notes and or Loan Documents as described in the appropriate loan approval. Review and interpret commercial loan documents to service commercial loans in senior and subordinate positions in accordance with agree upon terms. Disburse loan funds after closing and setup (image) loan documents within established timelines. Provide on-going support to foster customer relations. Ensure on-going maintenance of loans in the system to meet customer’s and the bank’s needs. Responsible for the post-closing documentation review and enforcing receipt of closing binders and exception items by working closely with Attorneys and the Commercial Loan Officer. Responsible for tracking all loan collection expenses, vendor fees, good faith deposits and other professional fees. Responsible for filing and/or searching UCC’s (Uniform Commercial Code) through the UCC direct website in order to perfect the Bank’s lien on Borrower’s assets pledged as collateral. Responsible for ensuring that Standard Flood Hazard Determination Forms have been ordered and received on all Commercial Loans secured by Real Estate 10 days prior to closing in accordance with loan approval requirements, TNB Commercial Lending Policy, FEMA Guidelines and Federal Regulatory requirements. Responsible for obtaining the receipt of the Patriot Act Identification Worksheet and verifying customer information on all new and existing Commercial Loan customers in accordance with TNB Patriots Act Policy, Commercial Lending Patriot Act Procedures, and Federal Regulatory requirements. Responsible for the preparation of Reg. B notifications to business applicants including incomplete applications, approval of and denials in accordance with the Commercial Lending Policy and Procedures. Responsible for maintaining Commercial Loan files by scanning/importing required documents and due diligence to the Bank’s content management system efficiently and accurately, ensuring the documents are accurately indexed to Borrower’s name and account number and verifying quality of images. Annually obtain updated insurance to support outstanding loans. Perform in-depth and research and analysis leading to resolution of inquires related to monetary or documentation issues. Research and processes all servicing matters relating to commercial accounts. Adhere to timelines and deadlines established based on client needs and department workflow. Works with other bank departments as needed to facilitate responses to customer inquiries, including resolution of operational issues related to loan and deposit accounts (i.e. Wire Transfers, Internet Banking Applications, New Deposit Accounts, Insurance Tracking, and Loan Modifications.) Assumes additional responsibilities as requested. TEAM ACCOUNTABILITIES: Support and uphold the TruNorth Bank Mission Statement Uphold the TruNorth Bank Code of Ethics and ensure that confidential information is safeguarded. Maintain a high level of cooperation and rapport with all associations in order to ensure accurate and efficient operations and service. Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank’s overall operation. Promote professionalism at all times. OTHER ACCOUNTABILITIES / RESPONSIBILITIES: The Bank encourages participation in a community development service within the Bank’s assessment area. Community development encompasses affordable housing and community services that target low to moderate income individuals and activities that revitalize or stabilize targeted low to moderate income neighborhoods. Community development services must be related to providing a financial service or use the financial expertise of the bank employee. Examples include: Offering accounting skills to a local charitable organization that serves low to moderate income individuals; Performing bookkeeping services for low to moderate income seniors; Teaching a financial literacy program for low to moderate income school children; Fundraising on behalf of a local or state agency that provides services and/or programs targeting low- or moderate-income individuals; Activities that revitalize or stabilize low- or moderate-income areas; Encourages CRA qualified volunteerism. POSITION REQUIREMENTS: High School diploma or general education degree (GED) required Must have a minimum of three to five years Commercial Loan Administration experience Must possess working knowledge of commercial lending activities, such as commercial & industrial lending, commercial and real estate lending, lending of condominium associations and small business administration programs Must have excellent communications, written, verbal and interpersonal skills Ability to pay close attention to detail, work independently and meet deadlines in a fast paced environment. Strong knowledge of commercial loan documentation title policies, entity formation documents and working regulatory knowledge such as privacy, safeguarding customer information, Regulation B, Equal Credit Opportunity Act, Regulation Z, Truth in Lending, CRA, HMDA, and flood regulations required. Strong organizational skills in working effectively with other divisions of the Bank. Ability to handle multiple priorities Excellent customer relations, communications and interpersonal skills. Strong PC skills including proven ability to assimilate software applications including Word, Excel, in a windows environments as well as Adobe Professional. SUPERVISORY SCOPE: Indirect reports QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Requirements

High School diploma or general education degree (GED) required
Must have a minimum of three to five years Commercial Loan Administration experience
Must possess working knowledge of commercial lending activities, such as commercial & industrial lending, commercial and real estate lending, lending of condominium associations and small business administration programs
Must have excellent communications, written, verbal and interpersonal skills
Ability to pay close attention to detail, work independently and meet deadlines in a fast paced environment.
Strong knowledge of commercial loan documentation title policies, entity formation documents and working regulatory knowledge such as privacy, safeguarding customer information, Regulation B, Equal Credit Opportunity Act, Regulation Z, Truth in Lending, CRA, HMDA, and flood regulations required.
Strong organizational skills in working effectively with other divisions of the Bank.
Ability to handle multiple priorities
Excellent customer relations, communications and interpersonal skills.
Strong PC skills including proven ability to assimilate software applications including Word, Excel, in a windows environments as well as Adobe Professional.

Responsibilities

Respond to internal and external customer inquiries resolve commercial customer problems and/or assist in resolving commercial inquiries by directing customers to appropriate departments.
Communicate basic lending information, general basic services and product information to customers and Bank personnel.
Responsible for processing the daily overdrafts and return deposited items for the Bank’s Commercial customers’ ensuring that the prescribe policies and procedures of the Bank are adhered to.
Responsible for reviewing the Loan Approval for completion of all due diligence, pre-closing conditions, collateral and guarantor requirements and ensure that OFAC checks have been completed through the Bank’s OFAC system on Borrowers, Guarantors and authorized signors.
Prepare commitment letters in accordance with loan approval terms and conditions.
Coordinate the Commercial Loan Closing by communicating with the Attorney and/or the Loan Officer; and preparing or obtaining necessary loan documentation (internal or external) for new loan requests or modifications to existing loans, ensuring adherence to required loan terms and conditions.
Work in conjunction with closing attorneys, various vendors and customers to aid in closing process.
Ensure that loan pre-closing requirements are met and that all expectations are accurately tracked.
Prepare new loan documentation on loans that are not real estate secured and prepare Amendments to Notes and or Loan Documents as described in the appropriate loan approval.
Review and interpret commercial loan documents to service commercial loans in senior and subordinate positions in accordance with agree upon terms.
Disburse loan funds after closing and setup (image) loan documents within established timelines.
Provide on-going support to foster customer relations.
Ensure on-going maintenance of loans in the system to meet customer’s and the bank’s needs.
Responsible for the post-closing documentation review and enforcing receipt of closing binders and exception items by working closely with Attorneys and the Commercial Loan Officer.
Responsible for tracking all loan collection expenses, vendor fees, good faith deposits and other professional fees.
Responsible for filing and/or searching UCC’s (Uniform Commercial Code) through the UCC direct website in order to perfect the Bank’s lien on Borrower’s assets pledged as collateral.
Responsible for ensuring that Standard Flood Hazard Determination Forms have been ordered and received on all Commercial Loans secured by Real Estate 10 days prior to closing in accordance with loan approval requirements, TNB Commercial Lending Policy, FEMA Guidelines and Federal Regulatory requirements.
Responsible for obtaining the receipt of the Patriot Act Identification Worksheet and verifying customer information on all new and existing Commercial Loan customers in accordance with TNB Patriots Act Policy, Commercial Lending Patriot Act Procedures, and Federal Regulatory requirements.
Responsible for the preparation of Reg. B notifications to business applicants including incomplete applications, approval of and denials in accordance with the Commercial Lending Policy and Procedures.
Responsible for maintaining Commercial Loan files by scanning/importing required documents and due diligence to the Bank’s content management system efficiently and accurately, ensuring the documents are accurately indexed to Borrower’s name and account number and verifying quality of images.
Annually obtain updated insurance to support outstanding loans.
Perform in-depth and research and analysis leading to resolution of inquires related to monetary or documentation issues.
Research and processes all servicing matters relating to commercial accounts.
Adhere to timelines and deadlines established based on client needs and department workflow.
Works with other bank departments as needed to facilitate responses to customer inquiries, including resolution of operational issues related to loan and deposit accounts (i.e. Wire Transfers, Internet Banking Applications, New Deposit Accounts, Insurance Tracking, and Loan Modifications.)
Assumes additional responsibilities as requested.
Support and uphold the TruNorth Bank Mission Statement
Uphold the TruNorth Bank Code of Ethics and ensure that confidential information is safeguarded.
Maintain a high level of cooperation and rapport with all associations in order to ensure accurate and efficient operations and service.
Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank’s overall operation.
Promote professionalism at all times.
The Bank encourages participation in a community development service within the Bank’s assessment area.
Community development encompasses affordable housing and community services that target low to moderate income individuals and activities that revitalize or stabilize targeted low to moderate income neighborhoods.
Community development services must be related to providing a financial service or use the financial expertise of the bank employee.
Examples include: Offering accounting skills to a local charitable organization that serves low to moderate income individuals; Performing bookkeeping services for low to moderate income seniors; Teaching a financial literacy program for low to moderate income school children; Fundraising on behalf of a local or state agency that provides services and/or programs targeting low- or moderate-income individuals; Activities that revitalize or stabilize low- or moderate-income areas; Encourages CRA qualified volunteerism.