Commercial Loan Servicer I

Maine Community Bank•Gorham, ME

About The Position

The Commercial Loan Servicer I is responsible for timely processing of commercial loan servicing functions in accordance with established policies and procedures. Administers and monitors existing commercial loans and leases, onboards new commercial loans and leases, maintains procedures. Provides the highest level of customer service, adheres to the Bank’s Core Values and Service Promise.

Requirements

High school diploma or GED.
Accuracy and the ability to pay close attention to detail.
Ability to manage deadlines while maintaining a high level of accuracy.
Excellent communication skills.
Excellent internal and external customer focus.
Experience with windows-based software and ability to learn industry specific software.

Responsibilities

Respond to customer, attorney, realtor, etc. inquiries concerning payoffs, discharges or other details of existing loans in an efficient and timely manner.
Provide prompt, courteous service to internal and external customers
Refer questions or problems to the Commercial Loan Servicing Manager for resolution.
First point of contact for researching and resolving telephone, email, and written inquiries.
Process all payments that come to the department.
Handle any mail for loans that come to the department and distribute to appropriate parties. Quote and process payoffs and release collateral, utilizing payoff workflows, preparing discharges, terminating UCCs, etc
Monitor and process UCC continuations.
Create files for new loan original docs to be stored and filing of originals documents, monitors original document tracking workflows.
Review of scanned loan packages.
Review of scheduled rate and/or payment changes.
Monitor flood insurance for commercial loans, familiar with Miniter’s WYO force placement procedures.
Daily review and processing of commercial unposted items.
Daily review of credit card and business manager GLs.
Daily review of contact notes.
Complete all required training.
Comply with all Federal and State banking regulations and all Bank and department operating and security policies and procedures.
Perform other duties as assigned.