Commercial Operations Manager

Setpoint Medical Corporation•Valencia, CA

4d•Onsite

About The Position

SetPoint Medical is a commercial-stage medical technology company dedicated to improving care for people living with chronic autoimmune diseases. Our mission is to provide patients with innovative, targeted treatments that improve outcomes and quality of life. As we scale our commercial capabilities, we are seeking a Sales Operations Manager to help build the infrastructure that enables predictable, data-driven growth. SetPoint Medical’s Commercial Operations Manager will play a critical role in enabling the commercial organization through analytics, process design, forecasting, sales compensation administration, field enablement, and systems management. Currently, reporting to the CFO, this role will serve as the operational backbone of the sales organization—driving performance insights, managing commission calculations, optimizing sales processes, and ensuring accurate revenue visibility. This role reports to the CFO and maintains a strong dotted-line relationship with the VP of Sales The ideal candidate is highly analytical, systems-oriented, and comfortable operating at the intersection of sales, finance, and strategy in a high-growth medical device or healthcare environment.

Requirements

Bachelor’s degree in Business, Finance, Economics, or related field
5+ years of experience in Sales Operations, Revenue Operations, Business Operations, or Commercial Analytics
Experience supporting commercial teams in medical device, biotech, pharma, or healthcare
Strong analytical and financial modeling skills
Experience with CRM platforms
Advanced proficiency in Excel and data analysis tools
Experience managing sales compensation plans and commission calculations
Ability to translate data into actionable insights

Nice To Haves

Experience supporting early-stage or high-growth commercial organizations
Experience with active implantable medical devices, hospital value analysis/product acquisition processes
Experience with sales compensation design, territory planning, and quota setting
Familiarity with commission management tools (e.g., CaptivateIQ, Xactly, Spiff) or building commission models in Excel
Familiarity with BI tools (Power BI, Looker, etc.)
Experience with AcuityMD or similar targeting platforms
Analytical problem solving
Executive communication and presentation
Process design and operational rigor
Cross-functional leadership
Attention to detail and data integrity
Ability to operate in a fast-paced, evolving environment

Responsibilities

Sales Analytics & Reporting
Be the single point of contact for the commercial leadership and broader team for all home office needs
Develop and maintain dashboards, KPIs, and performance reports for commercial leadership and executive management
Analyze pipeline performance, conversion rates, and revenue trends
Generate insights to inform commercial strategy, territory design, and resource allocation
Track key metrics including therapy adoption, case tracking, patient pipeline health and quota attainment
Forecasting & Revenue Planning
Own the sales forecasting process in collaboration with commercial leadership and finance
Monitor pipeline accuracy and forecast predictability
Support revenue planning, budgeting, and scenario analysis
Provide regular updates to the Commercial team and CFO on sales performance vs. targets
Sales Compensation & Commission Management
Administer and manage the sales commission program, including calculation, validation, and payout tracking
Ensure accurate and timely commission calculations aligned with approved compensation plans
Maintain commission models and documentation to support transparent and auditable processes
Partner with Finance and Sales leadership to refine sales compensation plans and incentive structures
Maintain commission tracking tools and ensure integrity of compensation-related data
Sales Process Optimization
Design and implement scalable sales processes and workflows
Identify bottlenecks and opportunities to improve sales productivity
Track physician adoption curves and center activation metrics to support therapy growth.
Support territory planning, quota setting, and compensation planning
Sales Systems & Tools Management
Own administration and optimization of CRM as well as physician targeting (AcuityMD) systems
Ensure data quality and integrity within sales systems
Evaluate and implement sales tools that improve productivity and pipeline visibility
Partner with IT and finance to ensure system integration and reporting accuracy
Cross-Functional Collaboration
Serve as a strategic partner to Commercial, Finance, and Operations
Support commercial leadership with planning, reporting, and operational initiatives
Assist in preparing materials for executive reviews and board reporting