Commissions Manager

11 11 Systems

20h

About The Position

As a Commissions Manager within our Strategic Finance team, you will be responsible for overseeing the day-to-day operations of our Sales Commission process. Your role will be pivotal in ensuring accuracy, efficiency, and fairness in our commission structures, directly impacting the motivation and performance of our sales teams.

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, or a related field; or equivalent work experience.
5+ years of experience in a similar role, preferably within the technology or telecommunications industry.
Proficiency in commission structures, incentive plans, and sales compensation principles.
Strong analytical skills with the ability to interpret complex data and derive actionable insights.
Excellent communication and interpersonal skills, with a collaborative approach to working across departments.
Detail-oriented mindset with a focus on accuracy and compliance in handling financial data and dispute resolution.
Proficiency in relevant software and tools (Spiff, Salesforce, Excel) is required
Must be legally eligible to work in the United States without visa sponsorship

Responsibilities

Run Sales Commission Process: Lead the day-to-day execution of the Sales Commission process, including managing Sales Performance Incentive Funds (SPIFs), and ensuring precise and timely commission calculations.
Manage SIP Changes: Coordinate changes to Sales Incentive Plans (SIPs) across Sales, Solutioning, BDR, and Channel teams, working cross-functionally with stakeholders from Sales leadership, HR, Finance, and BizOps.
Dispute Resolution: Address and resolve commission dispute tickets promptly, escalating issues as needed, and meticulously documenting resolutions to uphold legal and audit standards.
Root Cause Analysis: Conduct regular Root Cause Analysis of dispute tickets to identify trends and areas for improvement to our commission processes.
Change Requests: Implement plan changes via our commissions tool, Spiff, ensuring accurate adjustments and driving desired sales behaviors.
Commission Data Management: Monitor and manage data in Spiff, finalizing and Freezing commission data by the 15th of each month to facilitate timely data transfer to Payroll for processing.
Work supportively with colleagues, operating in a manner that is consistent with 11:11's Code of Business Ethics and Company Values
Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
Additional duties as assigned