Spanish Bilingual Communication Assistant MN
About The Position
Have you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you. CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For nearly fifty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees. CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative (Communication Assistant) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community rely on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives (Communication Assistants) facilitate phone calls between deaf or hard-of-hearing individuals and hearing individuals. See what others have to say about CSD Contact Centers: Telephone Relay Service click here. Upcoming Training Classes Start - Monday, March 9th.
Requirements
- Fluent in Spanish and English
- A minimum of a High School Diploma or equivalent
- 18 years of age or older
- Typing Speed of 45 words per minute with 90% accuracy to qualify for training
- Ability to type at 60 words per minute with 95% accuracy to graduate training
- Excellent customer service experience and a relaxed/calm demeanor
- Ability to work various schedules including weekdays, weekends, evenings, and holidays
- Must be able to pass skill assessments administered by a local recruiter
- Private and quiet office space with a closed door
- Hard-wired internet connection via ethernet cable (cable provided by CSD)
- High-speed internet connection (3.0 MG download; 1.2 MG upload)
- Residency Requirement: Candidates for this role must live and work in Minnesota.
Benefits
- Opportunity to work from home
- Must meet qualifications to work from home
- Starting wage of $14.00 per hour
- $15.50 per hour after completing training and passing a Spanish fluency test
- Hiring for full-time & part-time positions
- Eligible for salary increases twice a year
- Paid time off (for all employees)
- Remote Work Stipend
- Employee Assistance Program (available immediately, no employee cost)
- Employee rewards for good attendance and performance
- Student loan forgiveness eligibility (due to non-profit status)
- Downtime is YOUR time
- No sales, no quotas, no tech support, no customer conflict de-escalation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
